Kindful is kind and full of ease
Anonymous | TrustRadius Reviewer
Updated May 12, 2020

Kindful is kind and full of ease

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kindful

Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.
  • Easy to use.
  • Straightforward design.
  • Could use more detailed reporting.
  • It seems unable to differentiate between state abbreviations and full state names.
  • Kindful has had a positive ROI.
  • It is cost effective for what we need.
KIndful stacks up well against the competition for a small organization with limited capacity. We selected Kindful initially because we thought its simplicity would allow us to have multiple users with various roles input data including donor contact. I've used a lot of databases and this is by far the most simple.
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.

Do you think Kindful delivers good value for the price?

Yes

Are you happy with Kindful's feature set?

Yes

Did Kindful live up to sales and marketing promises?

Yes

Did implementation of Kindful go as expected?

I wasn't involved with the implementation phase

Would you buy Kindful again?

Yes

Kindful is well suited for a small organization - especially one that has volunteers to enter information. While we currently don't practice this, a volunteer could easily record gifts for your organization with some training on Kindful. For a more robust organization looking for all data points and that uses heavy analysis in their gift solicitations, this might not be the best software.