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Blackbaud Fundraiser Performance Management vs. Convio Luminate (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Fundraiser Performance Management

    Score8.1 out of 10
    N/ABlackbaud Fundraiser Performance Management is software that supports fundraising efforts. It enables the user to: Work with a designated customer success team to build a fundraising strategy and get individualized support Give frontline fundraisers tools and mobile capabilities to find donors, track interactions, and manage long-term strategy Identify the prospective donors most likely to give using custom predictive modeling and otherN/A

    Convio Luminate (discontinued)

    Score6 out of 10
    N/AConvio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
    Pricing
    Blackbaud Fundraiser Performance ManagementConvio Luminate (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud Fundraiser Performance ManagementConvio Luminate (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Blackbaud Fundraiser Performance ManagementConvio Luminate (discontinued)
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    Bonterra Network for Good
    Score9.3 out of 10
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    Medium-sized Companies
    GiveSmart by Momentive
    Score7.5 out of 10
    DonorPerfect
    Score8.4 out of 10
    Enterprises
    Kindsight iWave
    Score8.4 out of 10
    Ellucian CRM Advance
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud Fundraiser Performance ManagementConvio Luminate (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    5.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Blackbaud Fundraiser Performance ManagementConvio Luminate (discontinued)
    Likelihood to Recommend
    Blackbaud
    I think there are better charitable relationship management platforms out there. BFPM serves a purpose, but it is an incomplete product for the hefty price tag it comes with. Certain aspects are billed as proprietary, like the MG EVI ratings, but they are inconsistent and often incorrect. BFPM has barely been updated in the decade I have been a user, which leads me to believe that the Blackbaud team is not innovating or devoting resources to enhancing/improving this product. It could stand a refresh to bring the entire product into the year 2022.
    Incentivized
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    Discontinued Products
    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Incentivized
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    Pros
    Blackbaud
    • User-friendly interface
    • Accessible from anywhere
    • Multi-level search and query functions
    • Streamlined prospect data pages
    Incentivized
    Read full review
    Discontinued Products
    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Incentivized
    Read full review
    Cons
    Blackbaud
    • "MG EVI" scores are a sham
    • Doesn't seamlessly translate over to Banner in certain areas
    • Clunky 'new tab' functionality quickly floods entire browser window.
    Incentivized
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    Discontinued Products
    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Incentivized
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    Support Rating
    Blackbaud
    No answers on this topic
    Discontinued Products
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Incentivized
    Read full review
    Alternatives Considered
    Blackbaud
    BFPM has the advantage because it is designed to be user-facing and user-friendly. It is a simple website to learn to use and navigate, but that does not mean it is flawless. It helps me and my colleagues engage with the database in a more straightforward manner, without having to learn and remember various codes and queries.
    Incentivized
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    Discontinued Products
    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Incentivized
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    Return on Investment
    Blackbaud
    • MG EVI is not the end-all-be-all it was sold as
    • Still requires use of Banner for certain info
    • Helps streamline data entry by allowing gift officers to enter their own contacts.
    Incentivized
    Read full review
    Discontinued Products
    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Incentivized
    Read full review
    ScreenShots