BlackBerry Protect (CylancePROTECT) vs. Jamf Protect

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

The main reason we went with Jamf Protect was because we wanted a dedicated macOS security endpoint. Is was easy to implement and migrate over from our previous endpoint provider. As a university we have lab macOS devices that multiple users use. So we have Jamf Protect profiles that block the use of external drives and other other profiles that allow it. We different user accounts requiring different access this can get a bit messy when deploying the config profiles at login for each user that signs in.

Incentivized

• Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
• User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
• Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

Incentivized

• Low resource use Protected Agent - stops tampering with agent and is not a resource hog
• Managed and custom Analytics - along with the out of the box Analytics provided by JAMF, admins can also set up their own to focus on areas of concern eg NISTcompliance items
• Vendor support - support is very responsive and knowledgeable

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• The integration with Jamf Pro has come a long way but could still be a bit more "one stop" vs two tools and two dashboards.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.

Incentivized

In some aspects, Jamf Protect was far superior to the others mentioned above. The only downside I can see is that it is only macOS which could be a problem for hybrid environments.

Incentivized

• We have the piece of mind that our endpoints are protected.
• We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
• Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.

Incentivized

• Better detection of malware reducing downtime and risk to network
• Easy to implement
• Can be a bit of a steep learning curve in general

Incentivized