Blissfully vs. SuperOps.ai

As mentioned before we find that Blissfully works amazing for our on-boarding and off-boarding workflows. Being able to track all systems to which an employee has access and ensure a list of tasks are created to get them access to those systems during on-boarding makes on boarding smooth. It's perfect for maintaining compliance during off-boarding.

Incentivized

SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)

Incentivized

• Access tracking and revocation.
• On-boarding and off-boarding workflows.
• Systems spend tracking, per team.
• Internal access and purchasing ticketing.

Incentivized

• RMM automations
• Innovative multitasking via tab layout
• Scripting outputs and feedback
• Pace of development
• Accessibility of staff, support, and community
• Contract mangement

Incentivized

• Integrations with all systems for automated access grants or revoking.
• Ability to create a user within corporation prior to their start date.

Incentivized

• Unreliable uptime – Frequent outages disrupt operations.
• Poor support – Slow response times and unhelpful assistance.
• Limited integrations – Lacks compatibility with key third-party tools.
• Buggy interface – Glitches make navigation frustrating and inefficient.
• Downtime all the time

In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.

We initially investigated other alternatives, but found that Blissfully was well suited for our needs. It had a good amount of pre-built functionality which was built based off of Blissfully's expertise; but also the ability to customize where we needed. Additionally, other solutions try to do A LOT more, which makes it much more cumbersome to move over to because you're changing multiple systems as opposed to augmenting specific processes.

Incentivized

We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike

Incentivized

• Eased our path to SOC 2 compliance.
• Makes on-boarding more smooth.
• Allows finance more insight into each teams spend.

Incentivized

• Wasted time and resources – Constant troubleshooting reduced productivity.
• Loss of revenue – Downtime and system failures disrupted client services.
• Increased operational costs – Had to invest in alternative solutions due to platform issues.
• Negative client impact – Poor performance damaged trust and credibility with customers.