Likelihood to Recommend Blue Prism Intelligent RPA is well suited for the processes which are rules-based in nature. This software works well with web based application integrations. It's very easy to capture the object details and code the workflow with ease. The record functionally will do the trick most of the time and will save a lot of effort in coding the workflow. Work needs to continue in the surface automation part. It works with surface automation but there are chances of failure sometimes and we feel like the control of automation is very fragile.
Read full review Celonis is well suited especially for comparably big use cases due to hefty license costs. For thorough analyses, all departments should take part in the approach since there are a lot of hidden influences and effects from departments to one another. Use cases like conformance / revision are possible but will not be a big lever since this only involves checking single instances.
Read full review Pros Resource pooling is excellent. The control room, work queue management is an added strength to the Blue Prism tool. The release manager is also very good for deploying the packages in the new environment. It has the feature to identify the references for the used variables and the objects so while deploying the package it is easy to deploy without missing the important data. Scheduling, user management is simple to use and is very clear. Read full review Clear understanding on how the processes really run Excellent solution to support use cases like harmonization, process excellence, audit and compliance High performing methodology to build economic value addressing inefficiencies Perfect to convince clients showing objective evidences Make easy the enterprise collaboration Provide an E2E "movie" of the processes Able to ensure a centric model to connect all the core processes Top performances that save time of the analyst that can spend energy in his real work Excellent ETL, agnostic (able to extrapolate data from many DB) Strong capabilities of the data model Continuous innovation Solid platform to address projects of business process reengineering Read full review Cons It is better to have functionalities for an attended ROBOT, but I am okay with that. Data types are constant only if we are using their special type of code block. I've had no other issues with Blue Prism operations. It would be better to have a free online "Advanced Training Program" for Blue Prism, apart from their certification program. Read full review User interface is complex and so it can take some time for users who are new to process mining to become familiar with the tool Celonis is not able to integrate with all of Uniper's enterprise application due to lack of connectors No real-time collaboration with other users e.g. lack of shared annotations Read full review Likelihood to Renew We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
Read full review Usability It's easy to handle and automate. Saves time and money in significant manner. Once a process is implemented, it performs the tasks with more than 95% accuracy so that's a big help. Costing is a bit high and object recognition work may need time to be hands on that's [the reason] this rating.
Read full review It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
Read full review Support Rating Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.
Read full review We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
Read full review Implementation Rating Celonis has a lot of tools to support the implementation.
Read full review Alternatives Considered Better User Interface.Better customer service.Easier to learn and use. But has greater risk compliances. Less preloaded automation. Less editing features and a big no while working on big projects. Fluidmesh is better in pricing and better management of multiple projects but I believe Blue Prism is perfect for beginners and small-scale companies.
Read full review The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.
Read full review Return on Investment Huge cost saving/time-saving and manpower utilization when the bots are implemented by decoding the business use cases perfectly. The negative impact, the whole process or automation can lead to incorrect processing of data if the logic of the use cases is not implemented correctly in the bot. Read full review Celonis thus far (and I do not anticipate anything changing) has not had a negative impact on our business. It has challenged us to think differently about what is possible and jumpstarted process improvement aimed at saving both money and time while improving the morale of our end users. Celonis has also provided us with enough data to be to develop targeted business objectives on system usage and timeliness which without them was nearly impossible to measure let alone act upon Better order processing (quicker, more system driven, and saves money) Reduction in throughput time (our order fulfillment time has improved and our order processing time has decreased) Finds and acts on automation opportunities Can find large dollar value opportunities for process improvement Can find data driven recommendations for executive interactions Read full review ScreenShots