Celonis is a great software to transform to the digital future.
November 15, 2021

Celonis is a great software to transform to the digital future.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We use Celonis on the global level in more than 100 countries. All processes are implemented:
Order to Cash (O2C).
Purchase to Pay (P2P).
Production planning.
In Financial AP & AR.
We address different problems. Most known and visible is the Ontime Delivery (OTD) on the Customer and Vendor side.


  • Fast to implement in a company and easy to use.
  • Celonis has a good "make the Customer successful" mindset.
  • Extending the software with new functionalities.
  • We improved the On Time Delivery(OTD) in a factory by 50% due to a process improvement.
  • In IT Service Management we optimized and managed the PC Delivery with Celonis. We reduced the outstanding Return Devices by 80%. Cost-saving > 100KUSD.
  • With the new EMS/Action Flows we automate our manual processes in a Sales Office. We save time in the office, we have full transparency and we are more reliable to our customers.
Celonis is the "digital transformation". With Celonis all of your as-is processes will be visible in Celonis. Celonis shows you a X-Ray of your company --> full digital transformation!

Do you think Celonis delivers good value for the price?


Are you happy with Celonis's feature set?


Did Celonis live up to sales and marketing promises?


Did implementation of Celonis go as expected?


Would you buy Celonis again?


Celonis is the market leader in process mining and the company is very innovative with new products. These new products bring additional value to the customers.

Using Celonis

  • Order to Case : OTD.
  • Purchase to Pay: OTD.
  • IT Service Management: Ticket management.
  • High automation in the ITSM device management.
  • Compare factories and learn from each others.
  • Discussing on real facts brings all to the same target.
  • With the new EMS we can automate our processes.
  • We can use the machine learning functionality to improve our processes.

Evaluating Celonis and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We compared competitors with Celonis. For us Celonis was the Market leader and best fit for our company.

Celonis Implementation

Celonis has a lot of tools to support the implementation.
  • Implemented in-house
  • Third-party professional services
Change management was a big part of the implementation and was well-handled

Celonis Support

Celonis is very supportive. We have regular meetings.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
In our contract is premium support included.
Yes - It was solved very fast.
  • Supports in implementing a Company Dashboard.
  • Helps on huge data load.
  • Helps on connecting multiple SAP Systems.
  • Supports solving business problems.
  • Celonis is proactive.

Using Celonis

Celonis is more or less self explaining.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Dashboard funtionaltity (classical process mining).
  • EMS / Action Flow.


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