Celonis is a great software to transform to the digital future.
November 15, 2021
Celonis is a great software to transform to the digital future.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
We use Celonis on the global level in more than 100 countries. All processes are implemented:
Order to Cash (O2C).
Purchase to Pay (P2P).
Production planning.
In Financial AP & AR.
We address different problems. Most known and visible is the Ontime Delivery (OTD) on the Customer and Vendor side.
Order to Cash (O2C).
Purchase to Pay (P2P).
Production planning.
In Financial AP & AR.
We address different problems. Most known and visible is the Ontime Delivery (OTD) on the Customer and Vendor side.
- Fast to implement in a company and easy to use.
- Celonis has a good "make the Customer successful" mindset.
- Extending the software with new functionalities.
- We improved the On Time Delivery(OTD) in a factory by 50% due to a process improvement.
- In IT Service Management we optimized and managed the PC Delivery with Celonis. We reduced the outstanding Return Devices by 80%. Cost-saving > 100KUSD.
- With the new EMS/Action Flows we automate our manual processes in a Sales Office. We save time in the office, we have full transparency and we are more reliable to our customers.
Celonis is the "digital transformation". With Celonis all of your as-is processes will be visible in Celonis. Celonis shows you a X-Ray of your company --> full digital transformation!
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
Yes
Did implementation of Celonis go as expected?
Yes
Would you buy Celonis again?
Yes
Using Celonis
3000
- Order to Case : OTD.
- Purchase to Pay: OTD.
- IT Service Management: Ticket management.
- High automation in the ITSM device management.
- Compare factories and learn from each others.
- Discussing on real facts brings all to the same target.
- With the new EMS we can automate our processes.
- We can use the machine learning functionality to improve our processes.
Evaluating Celonis and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We compared competitors with Celonis. For us Celonis was the Market leader and best fit for our company.
Celonis Implementation
- Implemented in-house
- Third-party professional services
Change management was a big part of the implementation and was well-handled
Celonis Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
In our contract is premium support included.
Yes - It was solved very fast.
- Supports in implementing a Company Dashboard.
- Helps on huge data load.
- Helps on connecting multiple SAP Systems.
- Supports solving business problems.
- Celonis is proactive.
Using Celonis
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Dashboard funtionaltity (classical process mining).
- EMS / Action Flow.