bluecap AI Meeting Assistant vs. LivePerson Conversational Cloud

In my experience, Bluecap can handle pretty much all meeting scenarios, including business and personal. It is good for in-person, face-to-face interactions, and also virtual sessions. It is accurate and efficient and he’s improving all the time. It would be hard to use bluecap whilst traveling in a car, as the technology on mobiles is not as sophisticated as it would be on a desktop or laptop in my opinion. however, this is a good piece of kit and technology, so I expect the technicians at Bluecap to smooth out any kinks moving forward.

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Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.

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• Automatically creates excellent transcripts
• Provide a meeting summary
• Detail action steps

• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

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• It could be easier to use.
• The training could be more extensive.
• It would be good to have more communication with the team at Bluecap.

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• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

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LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome

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Frankly, there was no comparison. Bluecap AI Meeting Assistant does things that we have not seen before. It has opened a whole new world for us and provided us with more ammunition to "trust the data".

I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.

• Definitely makes us more efficient.
• Increased ROI.
• Helped us retain clients.

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• This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
• Tenfold has also saved me significant time using the 'click-to-dial' feature.
• I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info