BlueSnap vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlueSnap
Score 8.8 out of 10
N/A
BlueSnap is a global eCommerce platform with flexible integration options and PCI Level 1 security. Additional capabilities include BlueSnap’s AR Automation Software (formerly Armatic, acquired October 2019) which streamlines the entire quote-to-cash process, and its Subscription Billing Engine with customizable billing plans, automated payment management, and global optimization practices.N/A
Paddle
Score 5.3 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
BlueSnapPaddle
Editions & Modules
No answers on this topic
Custom
custom pricing
Offerings
Pricing Offerings
BlueSnapPaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BlueSnapPaddle
Best Alternatives
BlueSnapPaddle
Small Businesses
Stripe Payments
Stripe Payments
Score 8.7 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.3 out of 10
Medium-sized Companies
Braintree, a PayPal service
Braintree, a PayPal service
Score 6.1 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises

No answers on this topic

Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BlueSnapPaddle
Likelihood to Recommend
8.8
(9 ratings)
7.1
(6 ratings)
User Testimonials
BlueSnapPaddle
Likelihood to Recommend
BlueSnap Inc.
Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average
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Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
BlueSnap Inc.
  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
BlueSnap Inc.
  • Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
  • Reporting is robust but complicated.
  • Having support staff on both coasts.
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Alternatives Considered
BlueSnap Inc.
Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Return on Investment
BlueSnap Inc.
  • Pro-Active Support Response.
  • Seamless Integration with our CRM and other tools.
  • Offering Multiple Payment Options to Customer leading to more conversions.
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Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway