BMC FootPrints vs. Broadcom Automic Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC FootPrints
Score 6.9 out of 10
N/A
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A
Broadcom Automic Automation
Score 7.9 out of 10
N/A
Broadcom Automic Automation (formerly the CA Automic Business Automation Platform)is a workload automation and release / deployment management offering supported by Broadcom, which provides an open, scalable and unified approach to driving automation across, enableing the user to reduce time-to-value and increase business agility by using automation as the backbone of digital transformation.N/A
Pricing
BMC FootPrintsBroadcom Automic Automation
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC FootPrintsBroadcom Automic Automation
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC FootPrintsBroadcom Automic Automation
Top Pros
Top Cons
Features
BMC FootPrintsBroadcom Automic Automation
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC FootPrints
8.1
9 Ratings
1% below category average
Broadcom Automic Automation
-
Ratings
Organize and prioritize service tickets9.09 Ratings00 Ratings
Expert directory7.04 Ratings00 Ratings
Service restoration6.02 Ratings00 Ratings
Self-service tools7.07 Ratings00 Ratings
Subscription-based notifications10.06 Ratings00 Ratings
ITSM collaboration and documentation9.06 Ratings00 Ratings
ITSM reports and dashboards9.07 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC FootPrints
7.9
7 Ratings
4% below category average
Broadcom Automic Automation
-
Ratings
Configuration mangement7.77 Ratings00 Ratings
Asset management dashboard8.05 Ratings00 Ratings
Policy and contract enforcement8.04 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC FootPrints
9.0
4 Ratings
7% above category average
Broadcom Automic Automation
-
Ratings
Change requests repository9.03 Ratings00 Ratings
Change calendar9.03 Ratings00 Ratings
Service-level management9.04 Ratings00 Ratings
Workload Automation
Comparison of Workload Automation features of Product A and Product B
BMC FootPrints
-
Ratings
Broadcom Automic Automation
8.3
4 Ratings
1% above category average
Multi-platform scheduling00 Ratings9.14 Ratings
Central monitoring00 Ratings8.14 Ratings
Logging00 Ratings8.24 Ratings
Alerts and notifications00 Ratings8.24 Ratings
Analysis and visualization00 Ratings8.14 Ratings
Application integration00 Ratings8.24 Ratings
Best Alternatives
BMC FootPrintsBroadcom Automic Automation
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ActiveBatch Workload Automation
ActiveBatch Workload Automation
Score 8.8 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
Redwood RunMyJobs
Redwood RunMyJobs
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC FootPrintsBroadcom Automic Automation
Likelihood to Recommend
8.3
(18 ratings)
8.2
(4 ratings)
Likelihood to Renew
8.6
(9 ratings)
10.0
(1 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(4 ratings)
4.5
(2 ratings)
User Testimonials
BMC FootPrintsBroadcom Automic Automation
Likelihood to Recommend
BMC Software Inc.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
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Broadcom
This product has huge capacity to run millions of jobs per month, can serve to enterprise level of business. If client is looking for platform base solution which can be deployed on-prem or cloud base technologies then this solution works well. It has very good licensing mechanism which is based on number of agents, and there is no limitation of number of jobs run. So client has not to worry on limitation of jobs and can scale of the automation in the environment. This reduced the total cost of ownership of product. Self service automation feature can reduce the client automation cost significantly. it has good batch job coverages from Mainframe to Microservices.
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Pros
BMC Software Inc.
  • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
  • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
  • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
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Broadcom
  • Wide range of internal functions
  • Many interfaces (incoming and outgoing)
  • Modern, web-based user interface
  • Strong roadmap with topics such as containerisation and AI
  • High throughput possible (> 1 million executions per day)
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Cons
BMC Software Inc.
  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
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Broadcom
  • Could improve the framework.
  • Could improve the underlying coding standards.
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Likelihood to Renew
BMC Software Inc.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
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Broadcom
Automic is a very strong Automation Platform which enable us to implement user requirements quickly.
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Usability
BMC Software Inc.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
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Broadcom
No answers on this topic
Support Rating
BMC Software Inc.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
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Broadcom
I have not used Automic One Automation Platform (formerly CA Automic Automation Platform) support.
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Alternatives Considered
BMC Software Inc.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
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Broadcom
1. Cost was the major factor without compromising the automation service which this product delivered. Other products are expensive and deliver the same outcome. 2. Limitation of job run, Broadcom Automic Automation allows to run unlimited jobs and helps to increase automation capability. 3. Number of automation packs available with no extra license cost. 4. Depth of coverage of technologies for batch job automation. 5. Required less number of hardware to achieve high availability.
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Return on Investment
BMC Software Inc.
  • It helps us with keeping projects on track, which saves time
  • When someone wants to know about a project, they are able to without calling around
  • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
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Broadcom
  • Improved SAP automation thereby giving good returns.
  • Provides mail integration which further widens automation scope and profits.
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ScreenShots