BMC FootPrints vs. dbForge SQL Tools vs. Rocket Enterprise Orchestrator

BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.

Incentivized

dbForge SQL Complete is well suited for professionals that have to write code all day. In my role in the business intelligence department we are writing SQL pretty much all day. Having a tool that helps us do that faster, in a cleaner way is pretty awesome and something that pays for itself quickly.

Incentivized

• Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
• Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
• Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.

Incentivized

• SQL complete allows you to create custom snippets that allow you to store frequently ran queries in shortcuts. The code can be populated within seconds!
• Another great benefit is custom aliases. If you frequently reference the same tables over and over again it gets tiresome to retype the aliases. Storing these can make your code more consistent and save time.
• SQL complete will also highlight the metadata within your database. For example, if you start typing an insert statement you populate code for all the field names by pressing the tab. This is a real-time saver for wide tables!

Incentivized

• Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
• Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
• Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.

Incentivized

• Sometimes it can be slow to retrieve the database metadata.
• Updating the software with the activation/deactivation of licenses could be further streamlined.

Incentivized

It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.

Incentivized

It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.

Incentivized

I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.

Incentivized

I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.

Incentivized

I am very satisfied after using this tool. It is a full-stack tool that includes rich features that can be customized set of functionality as per your need. by using this tool:-

• Increased our productivity rate.
• Provides speed up your development work so you can focus on other stuff.

• It helps us with keeping projects on track, which saves time
• When someone wants to know about a project, they are able to without calling around
• I have had a difficult time searching specifics, as how many tickets closed by me in 2021

Incentivized

• Spending less time trying to figure out how tables are related thanks to the navigational help in dbForge SQL Complete, which means fixing issues takes less time.

Incentivized