BMC FootPrints vs. Oracle Autonomous Transaction Processing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC FootPrints
Score 6.4 out of 10
N/A
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A
Oracle Autonomous Transaction Processing
Score 9.0 out of 10
N/A
Oracle offers the Autonomous Transaction Processing, supporting database self-repair and maintenance with machine learning to eliminate human labor, human error, and manual tuning.
$1.34
OCPU Per Hour
Pricing
BMC FootPrintsOracle Autonomous Transaction Processing
Editions & Modules
No answers on this topic
Transaction Processing
$1.34
OCPU Per Hour
Exadata Storage
$118.40
Per Terabyte Per month
Offerings
Pricing Offerings
BMC FootPrintsOracle Autonomous Transaction Processing
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
BMC FootPrintsOracle Autonomous Transaction Processing
Top Pros
Top Cons

No answers on this topic

Features
BMC FootPrintsOracle Autonomous Transaction Processing
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC FootPrints
8.1
9 Ratings
1% below category average
Oracle Autonomous Transaction Processing
-
Ratings
Organize and prioritize service tickets9.09 Ratings00 Ratings
Expert directory7.04 Ratings00 Ratings
Service restoration6.02 Ratings00 Ratings
Self-service tools7.07 Ratings00 Ratings
Subscription-based notifications10.06 Ratings00 Ratings
ITSM collaboration and documentation9.06 Ratings00 Ratings
ITSM reports and dashboards9.07 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC FootPrints
7.9
7 Ratings
4% below category average
Oracle Autonomous Transaction Processing
-
Ratings
Configuration mangement7.77 Ratings00 Ratings
Asset management dashboard8.05 Ratings00 Ratings
Policy and contract enforcement8.04 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC FootPrints
9.0
4 Ratings
7% above category average
Oracle Autonomous Transaction Processing
-
Ratings
Change requests repository9.03 Ratings00 Ratings
Change calendar9.03 Ratings00 Ratings
Service-level management9.04 Ratings00 Ratings
Best Alternatives
BMC FootPrintsOracle Autonomous Transaction Processing
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
IBM Cloudant
IBM Cloudant
Score 8.2 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
IBM Cloudant
IBM Cloudant
Score 8.2 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
IBM Cloudant
IBM Cloudant
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC FootPrintsOracle Autonomous Transaction Processing
Likelihood to Recommend
8.4
(18 ratings)
9.1
(2 ratings)
Likelihood to Renew
8.6
(9 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
7.3
(1 ratings)
Support Rating
8.0
(4 ratings)
-
(0 ratings)
User Testimonials
BMC FootPrintsOracle Autonomous Transaction Processing
Likelihood to Recommend
BMC Software Inc.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
Read full review
Oracle
If your company's value is not increased by maintaining databases, you should use the ATP.
Read full review
Pros
BMC Software Inc.
  • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
  • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
  • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Read full review
Oracle
  • Quick and simple to deploy (less than 5 steps to create a new instance)
  • No administrative tasks (backup, re-sizing) required
Read full review
Cons
BMC Software Inc.
  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Read full review
Oracle
  • Connectivity between ATP and Oracle Kuberentes Engine cluster seems to drop randomly
  • The ATP could come in an even smaller shape as the smallest shape is already quite big . But if must be more than always free, as that version does have connectivity limitations about 20 connections
Read full review
Likelihood to Renew
BMC Software Inc.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Read full review
Oracle
No answers on this topic
Usability
BMC Software Inc.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Read full review
Oracle
You get almost all the features of Oracle Database, including the ability to deploy APEX applications, without having to worry about system, storage or database configuration and maintenance, backups, etc. Also, you can start for free and move up adding resources as you need.
Read full review
Support Rating
BMC Software Inc.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Read full review
Oracle
No answers on this topic
Alternatives Considered
BMC Software Inc.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Read full review
Oracle
Both Azure SQL Database and Oracle Autonomous Transaction Processing offer a powerful and robust database platform. The advantage of Autonomous Transaction Processing is the ability to host APEX applications for free and without any special/complicated deployment or configuration process. Having a rapid development environment embedded for free was the main advantage for choosing Oracle as my cloud database provider.
Read full review
Return on Investment
BMC Software Inc.
  • It helps us with keeping projects on track, which saves time
  • When someone wants to know about a project, they are able to without calling around
  • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
Read full review
Oracle
  • Approx 100 times faster spin up than manual setup of an Oracle DB
  • 3h annual maintenance for big version releases (18c to 19c) compared to est. 500h annual maintenance with manual database updates
Read full review
ScreenShots

Oracle Autonomous Transaction Processing Screenshots

Screenshot of Autonomous Transaction Processing Database takes automatic backupsScreenshot of Provisioning a new Autonomous Transaction Processing is simpleScreenshot of Autonomous Transaction Processing Database  ConsoleScreenshot of Auto scaling and manual scaling options of the database