BMC Helix Virtual Agent vs. Intercom
BMC Helix Virtual Agent vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
BMC Helix Virtual Agent | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | Intercom | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BMC Helix Virtual Agent | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
BMC Helix Virtual Agent | Intercom | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | Intercom |
Pros | BMC Software Inc. No answers on this topic | Intercom |
Cons | BMC Software Inc. No answers on this topic | Intercom |
Likelihood to Renew | BMC Software Inc. No answers on this topic | Intercom |
Usability | BMC Software Inc. No answers on this topic | Intercom |
Reliability and Availability | BMC Software Inc. No answers on this topic | Intercom |
Performance | BMC Software Inc. No answers on this topic | Intercom |
Support Rating | BMC Software Inc. No answers on this topic | Intercom |
Online Training | BMC Software Inc. No answers on this topic | Intercom |
Implementation Rating | BMC Software Inc. No answers on this topic | Intercom |
Alternatives Considered | BMC Software Inc. No answers on this topic | Intercom |
Return on Investment | BMC Software Inc. No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |