Chose BMC Helix ITSM (Remedy)
We used to use Heat, we replaced it with BMC Remedy and have never found anything that comes up to the standards of BMC Remedy.
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix CMDB | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A | |
BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | |
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Considered Both Products | BMC Helix CMDB No answer on this topic | BMC Helix ITSM (Remedy) |
Top Pros | ||
Top Cons |
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BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | |
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Small Businesses | No answers on this topic | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Freshservice Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Freshservice Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | 10.0 (7 ratings) | 7.3 (50 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | 8.0 (1 ratings) | 6.5 (3 ratings) |
Support Rating | - (0 ratings) | 8.1 (9 ratings) |
Implementation Rating | - (0 ratings) | 6.6 (2 ratings) |
Configurability | - (0 ratings) | 5.0 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 7.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
BMC Helix Configuration Management Database (CMDB) | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | BMC Software Inc. | BMC Software Inc. |
Pros | BMC Software Inc. | BMC Software Inc. |
Cons | BMC Software Inc. | BMC Software Inc. |
Likelihood to Renew | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Usability | BMC Software Inc. | BMC Software Inc. |
Support Rating | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Implementation Rating | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Alternatives Considered | BMC Software Inc. | BMC Software Inc. |
Scalability | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Return on Investment | BMC Software Inc. | BMC Software Inc. |
ScreenShots |