BMC Helix ITSM vs. ChangeGear Change Manager
BMC Helix ITSM vs. ChangeGear Change Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
ChangeGear Change Manager | N/A | Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, ChangeGear Change Manager has been designed to streamline the entire change and release management processes that enable organizations to meet auditing and compliance requirements. ChangeGear Change Manager is a product from SunView Software, a Serviceaide company (acquired August 2021). | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Helix ITSM | ChangeGear Change Manager | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | ChangeGear Change Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Whatfix Score 9.4 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Whatfix Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | ChangeGear Change Manager | |
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Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | ChangeGear Change Manager | |
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Likelihood to Recommend | BMC Software Inc. | Serviceaide No answers on this topic |
Pros | BMC Software Inc. | Serviceaide No answers on this topic |
Cons | BMC Software Inc. | Serviceaide No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Serviceaide No answers on this topic |
Usability | BMC Software Inc. | Serviceaide No answers on this topic |
Support Rating | BMC Software Inc. | Serviceaide No answers on this topic |
Implementation Rating | BMC Software Inc. | Serviceaide No answers on this topic |
Alternatives Considered | BMC Software Inc. | Serviceaide No answers on this topic |
Scalability | BMC Software Inc. | Serviceaide No answers on this topic |
Return on Investment | BMC Software Inc. | Serviceaide No answers on this topic |
ScreenShots |