BMC Helix ITSM vs. IBM Z IntelliMagic Vision for z/OS

There are many ITSM platforms available - but only a very select few are true enterprise leaders. BMC Helix is one. When it comes to managing thousands of incidents daily, BMC Helix helps cut through the noise with incident correlation and predictive problem management.

Incentivized

IntelliMagic Vision for z/OS is perfect for just about any after-the-fact analysis that I have tried to use it for. Sometimes it doesn't provide support for the latest SMF fields, but that is the nature of SMF data analysis - it is impossible to keep up with the rate at which new SMF fields are added. Combine that with the fact that the description of new fields is often poor, and it is amazing that IntelliMagic Vision for z/OS is as up-to-date as it is. I think that less experienced users might benefit from material that more clearly differentiates products like IntelliMagic Vision for z/OS, which feed off SMF data, and products like Omegamon, which report in real-time contents of various system control blocks.

• The Service Asset and Configuration Management capabilities of Helix ITSM are awesome. It can be used as a central repository for all SACM information and seamlessly integrated with Helix Discovery.
• It has the most certified ITIL process modules of any ITSM system. These modules work seamlessly with each other and give you the power to manage any situation effectively.
• As an Administrator of Helix ITSM you have many tools at your disposal to create customizations, workflows. BMC makes it easy to manage the system, leaving time to develop customizations and workflows.

Incentivized

• IntelliMagic Vision for z/OS is easy to use for beginners and experts.
• Search and drill down helps to find overview and deep dive.
• IntelliMagic has implemented expert knowledge into Vision and the rating of the report is really helpful.
• Predefined reports can be modified very easily and individually adapted reports (replacement of old SAS programs) are also possible without any problems

• Customization can be lengthy due to the numerous features included in the software.
• New staff members require some sort of hands-on training to get to know all the use capabilities.
• The analytics can be improved to include forecasts and trend analysis.
• Expensive compared to competitors.

Incentivized

• The voluminous data is a challenge for all tools. As always, improved response time is always appreciated.
• I really appreciate reading the descriptions and field descriptions that are provided with the screens. All additional elaborations will be appreciated.
• Monthly trending and cyclical pattern detection

It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.

In comparison to other products (even on IBM Z), IntelliMagic Vision for z/OS is really RAS (reliability, availability, and serviceability). The GUI is really stable; analyze/reduce jobs with detailed diagnostics; restart functions with Automator

At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.

with more than 12 years of experience in Mainframe performance tuning and analysis, it was much easier to translate and understand the tool. New college grads without Mainframe exposure struggled a bit to connect the dots, it might be good to have a recording from IM to go through mainframe basics before the staff start to use the tool covering mainframe concepts than tool itself.

Incentivized

for now we are satisfied. first two months 😉

Incentivized

could be faster. db is slower from introducing postgresql

Incentivized

Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.

Really highly skilled IntelliMagic team:

• Head of IntelliMagic (Gilbert Houtekamer, Els Das and Jean-Marc van der Kolk)
• Account manager DACH/Europe local support team ...

the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth

Incentivized

Satisfied because I didn't have to do it!

Incentivized

I did not select Remedy myself, so I am coming in from someone who is apart of the story, from somewhere in the midway. That being said: Remedy has begun a journey of understanding the problems associated with the implementation of ITIL, and indeed ITIL itself (it is a top-down process for management of an IT department). there are many alternatives out there. One, in particular, I am keen to investigate: Redmine. But in doing so, It will be evaluated via my experience with Remedy.

Incentivized

These are the legacy products that have been used for capacity/performance/billing and report generation over many years. Some are better suited for solutions using programmatic interfaces ( internal billing ), and processing IMS transactional data in particular. For most tasks, however, Vision can generate charts, provide levels of drill-down, allow a focus on analysis rather than report generation, much faster with greater reliability and less required training than the above products

Incentivized

unclear. lot of for less

Incentivized

Again, always room for improvement, but a very stable product none-the-less.

Incentivized

• The ROI was fine initially as we got what we paid for and it served its purpose
• Over time, we got behind on releases due to limitations with customizations we made to the application. The product then became out of support and completely out of date, and we had to replace
• Overall ROI was minimal and once the product was out of date we found more value in other tools

Incentivized

• Based on data from Vision, we have not had to expand the hardware this year.
• Any expansion of hardware in the coming years can be well supported by figures from Vision.