BMC Helix ITSM vs. xAssets IT Asset Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix ITSM
Score 8.9 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
xAssets IT Asset Management Software
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management, help desk, barcoding, procurement, receiving, disposal and obsolescence, contract management, financials and depreciation, spares, storage and this can be extended easily to new functional areas.
$0
Pricing
BMC Helix ITSMxAssets IT Asset Management Software
Editions & Modules
BMC Helix ITSM
Contact Sales
Enterprise Edition
$0.00
Express Edition - free for one user
$0.00
Offerings
Pricing Offerings
BMC Helix ITSMxAssets IT Asset Management Software
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsExpress edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.
More Pricing Information
Community Pulse
BMC Helix ITSMxAssets IT Asset Management Software
Features
BMC Helix ITSMxAssets IT Asset Management Software
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC Helix ITSM
8.6
105 Ratings
4% above category average
xAssets IT Asset Management Software
-
Ratings
Organize and prioritize service tickets9.1103 Ratings00 Ratings
Expert directory8.773 Ratings00 Ratings
Service restoration8.685 Ratings00 Ratings
Self-service tools8.692 Ratings00 Ratings
Subscription-based notifications8.274 Ratings00 Ratings
ITSM collaboration and documentation8.489 Ratings00 Ratings
ITSM reports and dashboards8.592 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC Helix ITSM
8.4
91 Ratings
1% above category average
xAssets IT Asset Management Software
-
Ratings
Configuration mangement8.787 Ratings00 Ratings
Asset management dashboard8.583 Ratings00 Ratings
Policy and contract enforcement8.067 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC Helix ITSM
8.7
94 Ratings
1% above category average
xAssets IT Asset Management Software
-
Ratings
Change requests repository8.993 Ratings00 Ratings
Change calendar8.588 Ratings00 Ratings
Service-level management8.789 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
BMC Helix ITSM
-
Ratings
xAssets IT Asset Management Software
9.1
1 Ratings
17% above category average
Software and hardware inventory tracking00 Ratings9.11 Ratings
License management00 Ratings9.11 Ratings
Asset lifecycle monitoring00 Ratings9.11 Ratings
Asset relationship management00 Ratings9.11 Ratings
Best Alternatives
BMC Helix ITSMxAssets IT Asset Management Software
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atera
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Score 8.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.3 out of 10
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User Ratings
BMC Helix ITSMxAssets IT Asset Management Software
Likelihood to Recommend
9.0
(110 ratings)
9.1
(1 ratings)
Likelihood to Renew
8.5
(9 ratings)
-
(0 ratings)
Usability
8.7
(61 ratings)
-
(0 ratings)
Support Rating
3.0
(10 ratings)
-
(0 ratings)
Online Training
6.0
(1 ratings)
-
(0 ratings)
Implementation Rating
6.6
(2 ratings)
-
(0 ratings)
Configurability
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BMC Helix ITSMxAssets IT Asset Management Software
Likelihood to Recommend
BMC Helix
This is great for large-scale incident and problem management. It allows teams of individuals to quickly correlate, track, and resolve incidents and problems across different business units. It shines when used to automate repetitive tasks, manage complicated service transitions, and integrate with multiple IT systems. However, it might not be effective for small organizations that need simple processes, as the robust features could involve a long learning curve, increased costs, and implementation of resource-consuming processes. Customization could also require a strong technical knowledge.
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xAssets
We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
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Pros
BMC Helix
  • AI drive incident correlation leading to identifying problems and major incidents quickly.
  • Digital Workplace gives end-users a modern and personalized UI to submit requests, monitor service health, and receive self-help.
  • As an enterprise ITSM, it is critical that Request, Incident, Problem, Asset, and Change Management are integrated and flow together. BMC Helix is built on this principle.
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xAssets
  • Network discovery--with no agents to manage is great and its very fast
  • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
  • Users only see the data and menus they need, so no training needed and the UI is focused
  • No clients to install; we can use it from any browser and from our cell phones
  • Upgrades are done quickly; we've never needed to get involved, as they do it for us
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Cons
BMC Helix
  • Service Level management configs can be lengthy, and when changes are needed to specific SLA, it does take a long time to configure. Templates work but only for certain things, lots of manual work is still required.
  • The Online product documentation can be confusing or in same cases not correct.
  • BMC products are sometimes expensive. When partners try to resell licenses or increase their own allotment, it becomes very expensive.
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xAssets
  • Looking forward to using their full endpoint management system, which is under development
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Likelihood to Renew
BMC Helix
It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.
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xAssets
No answers on this topic
Usability
BMC Helix
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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xAssets
No answers on this topic
Reliability and Availability
BMC Helix
for now we are satisfied. first two months 😉
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xAssets
No answers on this topic
Performance
BMC Helix
could be faster. db is slower from introducing postgresql
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xAssets
No answers on this topic
Support Rating
BMC Helix
Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
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xAssets
No answers on this topic
Online Training
BMC Helix
the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth
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xAssets
No answers on this topic
Implementation Rating
BMC Helix
Satisfied because I didn't have to do it!
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xAssets
No answers on this topic
Alternatives Considered
BMC Helix
I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient. The IBM solution has better analytics but lacks the wide features and capabilities of Remedy. HP & CA are the real competitors for Remedy but lacks the stability, maturity, and effectiveness in Remedy
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xAssets
No answers on this topic
Contract Terms and Pricing Model
BMC Helix
unclear. lot of for less
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xAssets
No answers on this topic
Scalability
BMC Helix
Again, always room for improvement, but a very stable product none-the-less.
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xAssets
No answers on this topic
Return on Investment
BMC Helix
  • Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes
  • Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API
  • Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving.
  • The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.
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xAssets
No answers on this topic
ScreenShots

BMC Helix ITSM Screenshots

Screenshot of BMC Helix Multi-Cloud Broker. This is where users can deliver a secure service experience across multi-cloud environments.Screenshot of Knowledge Management, available with intelligent recommendations to help bring the right information to end-users and agents to quickly and accurately resolve issues.Screenshot of the incident and problem management interface, used to create and resolve incidents faster with intelligent, context-aware, and proactive incident matching.

xAssets IT Asset Management Software Screenshots

Screenshot of Home page can be any configurable dashboardScreenshot of Asset list with charts, filtering, sort and drilldownScreenshot of Asset entry with configurable formsScreenshot of Store any number of asset imagesScreenshot of Drilldownable pie and column chartsScreenshot of Software licensing report shows compliance at the summary level