Orah vs. Salesforce Agentforce Education

This is hands down the best application on the market in terms of making sure parents and staff understand where students are at any given time during the day. It also has done a great job of expanding into buy-in areas for students such as having event sign-ups inside the application. Having parent accounts also does a great job of keeping lines of communication open between the parents, school, and students.

Incentivized

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Incentivized

• Keeping all information organized in one place.
• Having my entire student database at the touch of a screen.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• I would like to see all parents having to capture weekend arrangements, whether they are going out or staying in.
• An automatic reminder SMS sent to parents who have not made arrangements by a certain time.

Incentivized

• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

I gave this rating because Boardingware support is unbelievable. They are quick to reply and have a chat feature that they not only are there for most of the day but you can leave a note if they are not available and they get back to you very quickly. I thoroughly enjoyed any conversations I had with support from Boardingware.

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

Senior Systems did not work as well and the functionality from the administrative side is not as user-friendly. I often felt like it was down and not working properly, or that I could not find where certain documents are. I believe that for a boarding school community Boardingware was much more user-friendly, and did not take as many steps in order to get the job done quickly.

Incentivized

Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

Incentivized

• We were tracking student leave by hand or by an in-house program. Both of these became inefficient and/or unusable. Having Boardingware has expedited the process. It's hard to give numbers, but we're several days ahead of where we used to be in terms of tracking students' leave for Thanksgiving break.
• Parent involvement was always an issue, but with Boardingware parents must approve a leave before we (the school) does. This makes parents take responsibility for their child which happens less than it should.
• Having access to flagged students with health issues makes it much easier to plan field trips. We can easily know who should have what meds or epi pens based on their Boardingware profile. Safety awareness and prevention has gone up due to this feature.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized