BoldDesk vs. Salesforce Service Cloud
BoldDesk vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
BoldDesk | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | Salesforce Service Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | SAP Service Cloud Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
BoldDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | Syncfusion No answers on this topic | Salesforce |
Pros | Syncfusion No answers on this topic | Salesforce |
Cons | Syncfusion No answers on this topic | Salesforce |
Likelihood to Renew | Syncfusion No answers on this topic | Salesforce |
Usability | Syncfusion No answers on this topic | Salesforce |
Reliability and Availability | Syncfusion No answers on this topic | Salesforce |
Performance | Syncfusion No answers on this topic | Salesforce |
Support Rating | Syncfusion No answers on this topic | Salesforce |
Implementation Rating | Syncfusion No answers on this topic | Salesforce |
Alternatives Considered | Syncfusion No answers on this topic | Salesforce |
Return on Investment | Syncfusion No answers on this topic | Salesforce |
ScreenShots | BoldDesk Screenshots | Salesforce Service Cloud Screenshots |