TrustRadius Insights
Users have found the requirement of linking activity with tickets to be highly useful. With this software, they are able to track their …
Starting at $10 per month for 3 agents
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What is BoldDesk?
BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents.Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence,…
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BoldDesk for Startups
$0
Cloud
per year 10 free agents, with access to all Growth plan features. Available to qualifying startups.
Starter (Agent-based plan)
$10
Cloud
per month for 3 agents
Growth (Agent-based plan)
$20
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bolddesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month for 3 agents
Product Demos
Getting Started with Syncfusion BoldDesk
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is BoldDesk?
BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents.
Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider.
Key features and benefit areas are highlighted below.
TICKETING - Organizes support requests, routes them to the appropriate agents, users can customize support creation forms and collaborate with teammates.
KNOWLEDGE BASE - Self-service, central repository of information for customers.
KNOWLEDGE BASE - Self-service, central repository of information for customers.
PRODUCTIVITY - BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.
AUTOMATIONS - Using no-code automation, a business-specific operation workflow can be created to perform recurring manual tasks at each stage of the ticket life cycle. SLAs allow users to automatically set the response and resolution times for tickets.
CUSTOMIZATIONS - A customized ticket form with custom ticket fields can be created, with visibility of the fields controlled in the field display condition. The logo, login options, and ticket layout preferences can be changed, along with the password policies in the help center for each brand.
CUSTOMER PORTAL SOFTWARE - Customer portal software enables customers to track and send tickets through an interface. The customer portal can be customized for each brand managed by changing the logo, login options, announcement banner, and password policies.
REPORTS - Displays real-time data using the built-in reports and dashboard to drive informed decisions about improving customer service. Dashboards can track SLAs to improve customer satisfaction and team performance for business by displaying every aspect of the support experience.
SECURITY -To protect customer data, security systems control access to the entire organization and secure data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help protect data and limit access to only authorized users.
BoldDesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Email support
BoldDesk Screenshots
BoldDesk Integrations
BoldDesk Competitors
BoldDesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, German, Italian, Spanish, Czech, Portuguese, Bulgarian, Chinese, Danish, Dutch, Greek, Hungarian, Malay, Russian, Romanian, Thai, Turkish, Ukrainian, Vietnamese, |
BoldDesk Downloadables
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found the requirement of linking activity with tickets to be highly useful. With this software, they are able to track their work and generate reports, providing them with a clear understanding of their progress and productivity. It has also been instrumental in solving the long strive to grow the business and staff. By assigning jobs to staff members and tracking them using tickets, users have experienced a significant improvement in customer complaint management. The software addresses the problem of missed or duplicated jobs and lack of audit trail in departments that use shared mailboxes. Users appreciate the functionality of marking tickets with time worked and adding internal notes, as it allows for better organization and collaboration within teams. Additionally, the software enables users to easily look into tickets assigned to staff members, providing them with an efficient way to produce internal reporting. It has also proven beneficial for the ICT group, allowing them to trace all work done through the use of tickets. Furthermore, customers have found value in the ability to create tickets and manage the history of their requests using the software. Overall, this product serves as a comprehensive helpdesk ticket management system that supports support agents while offering additional features such as a knowledge base and automation. With its intuitive interface and range of functionalities, users have experienced improved productivity, reduced support issues being missed, and enhanced customer management capabilities. The software's ability to automatically generate outputs in PDF and Excel files has further streamlined processes and saved time for users across various industries.
Unlimited Agent Access: Many users have found the Unlimited Agent access to be a lucrative aspect of the system, allowing them to scale their support teams without any limitations. This feature has been highly beneficial for businesses that require flexible and scalable customer service solutions.
Easy Setup and Effective Ticketing Management: Numerous reviewers appreciate the seamless setup process and effective ticketing management provided by BoldDesk. The platform's user-friendly interface makes it easy for teams to manage communication with users, ensuring efficient handling of customer inquiries and timely resolution of issues.
Simplistic and Intuitive Interface: The system's simplistic and intuitive interface has received praise from a significant number of customers. They find it straightforward to navigate, understand, and adapt to its flow, enabling them to quickly become proficient in using the platform for their support operations.
Missing Basic Requirements: Some users have mentioned that BoldDesk lacks some basic requirements, such as the alignment of email communication and activity linking with tickets. This can make it difficult for users to effectively manage their support interactions and track customer history.
Limited Customization Options: Several reviewers have expressed a desire for more customization options in BoldDesk. They feel that the current level of customization is limited, preventing them from achieving a personalized look and feel for their support system.
Lack of Advanced Rule Functionality: A number of users have pointed out that BoldDesk has limited rule functionality. They have mentioned that the system lacks the ability to run multiple rule functions simultaneously, which can limit their automation capabilities and hinder efficient ticket management.