BoldDesk vs. ServiceNow Customer Service Management
BoldDesk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
BoldDesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Syncfusion No answers on this topic | ServiceNow |
Pros | Syncfusion No answers on this topic | ServiceNow |
Cons | Syncfusion No answers on this topic | ServiceNow |
Usability | Syncfusion No answers on this topic | ServiceNow |
Support Rating | Syncfusion No answers on this topic | ServiceNow |
Alternatives Considered | Syncfusion No answers on this topic | ServiceNow |
Return on Investment | Syncfusion No answers on this topic | ServiceNow |
ScreenShots | BoldDesk Screenshots |