Likelihood to Recommend Even if Penelope by Social Solutions is useful for case noting and any other file management, coordination and reports, it is not user-friendly. It does not let you delete your mistakes easily, it does not let you go back, and all the other issues mentioned, which are minor, added too much for a system that is supposed to support your work. However, some of the characteristics have been chosen by the system administrator and are not Penelope by Social Solutions's fault.
Read full review TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
Read full review Pros Provides time-saving features by automatically compiling data to an individual file from multiple areas. Allows staff to be updated on important information in real time. Provides a user-friendly experience and ease of access for staff with all levels of technical experience. Read full review Connect with clients through the client portal and allows you to share documents. Submits claims to the insurance companies and connects with CAQH. Tech support is phenomenal. Free, secure telehealth platform. Read full review Cons The feature for the date of birth times out too quickly. You can't upload any files that may have a symbol such as a . in their title. The learning modules could be more concise making it faster to find the help you need. Read full review Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval. Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note. Read full review Likelihood to Renew Penelope is saving us so much time and providing us with much-needed consistent regular data tracking and documentation. It has been a game-changer for our organization and we should have had it years ago. It has allowed us to have an efficient organized system to use daily in our non-profit agency.
Read full review I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
Read full review Usability Penelope has a lot of features and options which is one of the reasons why it is so great. With a lot of features also comes a lot of time to learn all of them. For someone who is part of the development and implementation process, it is a lot of learning to fully understand how everything works. This is good to know in advance when choosing a team to develop your database. The great thing about Penelope is that you can customize the features for each level of staff that will be using it so the staff only have access to the parts of Penelope that they need and will be using regularly. This makes the training process for staff a lot easier.
Read full review Support Rating Our support person with Penelope has been a dream to work with since day one. She is accommodating to our ever-changing schedule and has worked around us for training and Zoom meetings. She is always available via e-mail and is quick to respond to our many inquiries throughout the development and implementation process. Our Zoom meetings have been like talking to a long-time staff member. She explains things in a way that everyone can understand and will review with us as needed. She has been innovative in ways that Penelope can work for us and our needs and we have been so pleased with the support we have received.
Read full review Implementation Rating Be sure to have a good team of staff that will be on board with the training and will dedicate time and energy to the process. You want to have people who are motivated and excited about the new program that you are investing in.
Read full review It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
Read full review Alternatives Considered Penelope is more controlled, well designed, and easy to use. We like that Penelope has some structure to it while having a decent amount of opportunities to be configurable to our own specific needs. Our staff finds Penelope easy to navigate and enter their data into the system in a reliable and easy way. We valued that at the time of purchase, Penelope was a Canadian company that understood our specific needs as a Canadian nonprofit.
Read full review Therapy notes is easier to work with across all domains. Faster and more effective when it comes to writing and entering notes
Read full review Return on Investment Created the need to hire temps to correct data incorrectly entered based on a poor initial setup. Frustrated staff to the point many stopped entering services that were essential for receiving funding. Gave me an excellent understanding of what happens when core functions are lacking. Read full review Saves time specifically with entering notes which means I can spend more time seeing clients. Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child. Read full review ScreenShots