Not very happy
May 25, 2022

Not very happy

Andres Buritica | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

Penelope by Social Solutions is our case management system. We use it for case notes, for calendars, and even for reporting incidents and hazards, or any change in clients' profiles. It lets us interact with medical, legal, behavioral, and other reports, and keeps the team updated, always promoting confidentiality. Penelope by Social Solutions is structured in an understandable way, letting us set our daily tasks as a to-do list in the handover.
  • Integrates different systems
  • Keeps confidentiality
  • Helps you to identify who posted what
  • Collects information linked among families
  • The plus, ok, or accept buttons are not consistent. It is easy to forget it at the beginning.
  • Sometimes is unstable and it makes you lose all the work you did not save.
  • It does not have a "memory" of your previous answers, which is annoying for daily tasks.
  • Friendly user system: not tons of reading, not hundreds of boxes to tick

Do you think Penelope delivers good value for the price?

Not sure

Are you happy with Penelope's feature set?


Did Penelope live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Penelope go as expected?

I wasn't involved with the implementation phase

Would you buy Penelope again?


Even if Penelope by Social Solutions is useful for case noting and any other file management, coordination and reports, it is not user-friendly. It does not let you delete your mistakes easily, it does not let you go back, and all the other issues mentioned, which are minor, added too much for a system that is supposed to support your work. However, some of the characteristics have been chosen by the system administrator and are not Penelope by Social Solutions's fault.