BookSteam vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BookSteam
Score 8.9 out of 10
N/A
BookSteam provides an online appointment scheduling platform to small or large businesses around the world.
$19.95
Per User per Month
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
BookSteamvCita
Editions & Modules
Solo
$19.95
Per User per Month
Small
$29.95
Per User per Month
Medium
$39.95
Per User per Month
Large
$69.95
Per User per Month
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
BookSteamvCita
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
BookSteamvCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BookSteam
-
Ratings
vCita
8.8
5 Ratings
14% above category average
Customer data management / contact management00 Ratings9.55 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BookSteam
-
Ratings
vCita
7.0
3 Ratings
8% below category average
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BookSteam
-
Ratings
vCita
8.0
5 Ratings
5% above category average
Billing and invoicing management00 Ratings9.05 Ratings
Reporting00 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
BookSteam
-
Ratings
vCita
6.8
7 Ratings
11% below category average
Custom fields00 Ratings6.67 Ratings
API for custom integration00 Ratings7.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
BookSteam
-
Ratings
vCita
8.6
7 Ratings
14% above category average
Mobile access00 Ratings8.67 Ratings
Security
Comparison of Security features of Product A and Product B
BookSteam
-
Ratings
vCita
9.7
6 Ratings
15% above category average
Role-based user permissions00 Ratings9.76 Ratings
Best Alternatives
BookSteamvCita
Small Businesses
vCita
vCita
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Zoom
Zoom
Score 8.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BookSteamvCita
Likelihood to Recommend
9.0
(3 ratings)
9.7
(10 ratings)
Usability
-
(0 ratings)
9.5
(4 ratings)
Support Rating
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
BookSteamvCita
Likelihood to Recommend
BookSteam
BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
BookSteam
  • Online scheduling, canceling, re-booking customers.
  • Taking payments online via PayPal at the time the client books.
  • Sending out sms reminders and sms confirmations so clients will not miss their event.
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review
Cons
BookSteam
  • Might be a more complex tool - needs its learning curve
  • The possibility to use it as a way to provide classes or webinars in series may be a bit complicated
Read full review
vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Usability
BookSteam
No answers on this topic
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
BookSteam
No answers on this topic
vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
BookSteam
I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
BookSteam
  • Customers are happy as they can book themselves online any time.
  • Our staff is happy as they have their own access.
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Read full review
ScreenShots

BookSteam Screenshots

Screenshot of BookSteam Business Listing PageScreenshot of BookSteam Calendar View

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses