BotMyWork Chatbot Builder (discontinued) vs. JivoChat vs. Tidio

The BotMyWork Chatbot Builder is very competitively priced with their subscriptions, making it more appealing against their competitors, and with its detailed interface, you have a great level of control of almost every aspect of the bot. With the analytics data, you can also observe trends in conversations, allowing you to fine tune the responses of your bots to better cater to the needs of the end user.

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.

Incentivized

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

Incentivized

• Chatbot
• Q&A matrix
• Data analytics

• Provides ease of connecting with customers on real time basis
• Helps us in managing inbound traffic coming to our website
• Avoids hassle free experience of sharing pics and docs in chat itself
• Reduces time spent on calls and emails

Incentivized

• Very intuitive interface and management.
• Scalable plans that don't require me to purchase features I don't need.
• Super simple chat bot administration.

Incentivized

• Cluttered administrative interface
• Simplified API
• Drag-and-drop code generator

• There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
• The quality of the internet should be good enough for its accurate working.

Incentivized

• Unable to ban visitors by site referrer (spam sites)
• Chatbot conditional logic could be a bit simpler/cleaner
• Occasional issues with the desktop app (in browser never gives us trouble though)

Incentivized

It is user friendly and has almost all features required in a chat application.

Incentivized

Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.

Incentivized

Incentivized

• For only $9 per month, we now have a more personalized FAQ for our customers
• The interactive nature of the bot creates a less static feel for our customers
• The ability to automate the collection of user data and store within spreadsheets

• Increased Efficiency during the short period of our testing
• Not having to manage or give access to many different communication channels to our team members
• Faster responses for clients and prospective clients

Incentivized

• Helped us get new deals from site visitors
• Helped us get renewals from current clients

Incentivized