Chose Intercom
Botpress vs. Intercom
Botpress vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Botpress | N/A | Botpress is an on-premise open source chatbot building platform for IT operations, developed by the company of the same name in Quebec. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Botpress | Intercom | |
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Considered Both Products | Botpress No answer on this topic | Intercom |
Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Botpress | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Botpress | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (169 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Botpress | Intercom | |
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Likelihood to Recommend | Botpress No answers on this topic | Intercom |
Pros | Botpress No answers on this topic | Intercom |
Cons | Botpress No answers on this topic | Intercom |
Likelihood to Renew | Botpress No answers on this topic | Intercom |
Usability | Botpress No answers on this topic | Intercom |
Reliability and Availability | Botpress No answers on this topic | Intercom |
Performance | Botpress No answers on this topic | Intercom |
Support Rating | Botpress No answers on this topic | Intercom |
Online Training | Botpress No answers on this topic | Intercom |
Implementation Rating | Botpress No answers on this topic | Intercom |
Alternatives Considered | Botpress No answers on this topic | Intercom |
Return on Investment | Botpress No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |