BotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing to Customer Service.
$15
per month
HappyFox Live Chat
Score9 out of 10
N/A
Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.
This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
