Brand Embassy (discontinued) vs. DigitalGenius
Brand Embassy (discontinued) vs. DigitalGenius
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A |
Brand Embassy (discontinued) | DigitalGenius | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | DigitalGenius | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Brand Embassy (discontinued) | DigitalGenius | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | DigitalGenius | |
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Likelihood to Recommend | 2.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | DigitalGenius | |
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Likelihood to Recommend | Discontinued Products | DigitalGenius No answers on this topic |
Pros | Discontinued Products | DigitalGenius No answers on this topic |
Cons | Discontinued Products | DigitalGenius No answers on this topic |
Likelihood to Renew | Discontinued Products | DigitalGenius No answers on this topic |
Usability | Discontinued Products | DigitalGenius No answers on this topic |
Support Rating | Discontinued Products | DigitalGenius No answers on this topic |
Alternatives Considered | Discontinued Products | DigitalGenius No answers on this topic |
Return on Investment | Discontinued Products | DigitalGenius No answers on this topic |
ScreenShots | Brand Embassy (discontinued) Screenshots | DigitalGenius Screenshots |