BrightGauge vs. Hashboard

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Glean.io is exceptionally well for creating automation data visualisation dashboards. Exploring the data is again highly effective. Visualisations are easily customisable to best suit the requirements of the team. Collaborating and commenting around the dashboards is very smooth. If there are any changes in the system or any feature requests, the support team takes some time to respond

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Workflow is easy and clear due to clean and state of the art interface
• Model creation is easy
• Possibility for custom SQL code for database connection is very helpful

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Querying has to be done by users only. There can be ways to automate querying using templates
• Not able to clearly check the query run time
• The customer support team can be little more proactive while communicating any changes and resolving any queries

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

For simple use cases, Glean.io is a lightweight alternative to SAP Analytics Cloud. Provisioning, testing, and documentation are easier and less intimidating in the Glean.io case. Thus, it is easy to explore without firing up the sales machinery of the big corporates. Thus, the process of looking into and testing it out was way more convenient. Further, the data ops features were new to use and seem to be unique with Glean.io.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Optimised the DB management team by 30%
• Reduce in data visualisation dashboards TAT by 50%
• Increase in revenues and savings by 20%

Incentivized