Bright Pattern Contact Center vs. MightyCall
Bright Pattern Contact Center vs. MightyCall
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
MightyCall | Small Businesses (1-50 employees) | MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and… | $15 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | MightyCall | |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | MightyCall | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | MightyCall | |
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Likelihood to Recommend | 10.0 (27 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | MightyCall | |
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Likelihood to Recommend | Bright Pattern, Inc. | MightyCall |
Pros | Bright Pattern, Inc. | MightyCall No answers on this topic |
Cons | Bright Pattern, Inc. | MightyCall No answers on this topic |
Usability | Bright Pattern, Inc. | MightyCall No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | MightyCall No answers on this topic |
Performance | Bright Pattern, Inc. | MightyCall No answers on this topic |
Support Rating | Bright Pattern, Inc. | MightyCall No answers on this topic |
In-Person Training | Bright Pattern, Inc. | MightyCall No answers on this topic |
Online Training | Bright Pattern, Inc. | MightyCall No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | MightyCall No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | MightyCall |
Scalability | Bright Pattern, Inc. | MightyCall No answers on this topic |
Return on Investment | Bright Pattern, Inc. | MightyCall No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots | MightyCall Screenshots |