BrightHR vs. Marqeta

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

Great platform for FinTechs that want to build a global business in one place. Lots of control available to run a card program. If you want to do less work (just get cards for your customers with less customization and not worry about details) there are better options.

Incentivized

• When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
• The system is easy to use and the screens are clutter free.
• The support service offered is easy to access and the staff are friendly and helpful.

• Money delivery.
• Support is excellent.

Incentivized

• Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
• Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.

• Is not available for business users.
• Is not available for international users.

Incentivized

The support team has been excellent and very responsive. Whenever we had issues and reached out, we were able to resolve most problems within 24 hours. I think it really helps that they are still a new-ish startup and are very hands-on with their business and with support.

Incentivized

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Incentivized

We evaluated a couple back in 2018 (GPS and Galileo), but I'm not sure that is relevant anymore.

Incentivized

• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

Incentivized

• Our entire card payments business runs on Marqeta and Marqeta's cost is a fraction of the revenue provided.
• Costs very reasonable at scale.

Incentivized