Easy to use - a few suggested improvements
April 29, 2025

Easy to use - a few suggested improvements

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

BrightHR is used for time and absence management. Also employee details and our organisational structure. The software allows staff to clock in and out when inside an approved geolocation and for leave requests to be managed by the appropriate manager allowing for easy viewing of any conflicts before approving.

Pros

  • Stores employee data
  • Viewing leave conflicts
  • Document storage such as certificates

Cons

  • Notifications for requests should be optional based on individual employees. For example an admin won’t necessarily want every staff members leave requests by email and push notification. The settings only currently allow for notifications for everyone or no one. Being assigned as a manager may not allow data viewing required of wider staff.
  • Toil should automatically be accrued into a balance if the employees clocked in time amounts to more than the target hours. It shouldn’t have to be calculated and requested.
  • When reviewing hours worked for the week, the history calculation should take into account approved leave and sickness etc. I have a staff members target of 37 hours, but if their hours show 29 hours worked then I have to work out why they worked less. It should account for this if the absence is approved.
  • Our business has scaled drastically in the last 12 months. The system has given managers control over employee data, absence management and working hours tracking which we didn’t have previously.
Reports in excel can be clunky. It would be nice to have instant results when requesting data. Further improvements suggested should be implemented to streamline the experience further.
Previous use of hfx was dated and limited to time management only. BrightHR offers a wider package.

Do you think BrightHR delivers good value for the price?

Yes

Are you happy with BrightHR's feature set?

Yes

Did BrightHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrightHR go as expected?

I wasn't involved with the implementation phase

Would you buy BrightHR again?

Yes

BrightHR Feature Ratings

Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
7
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
8
View company policy documentation
8
Pre-built reports
5
Review reminders
7
Multiple review frequency
5
New hire portal
7
Manager tracking tools
6
Job Requisition Management
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
3

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