Nifty little piece of software great for charities and small businesses
April 29, 2025

Nifty little piece of software great for charities and small businesses

Sarah Murray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

Pros

  • Document management - ability to have read receipts
  • easy to use calendar
  • employee personnel management / profiles
  • blip

Cons

  • Performance reviews - currently only goals would be good to see actual review templates (although I know this is a tough area to build out)
  • Payroll - I know xero is in beta form so this will be coming, but as a charity we have a range of irregular working patterns like term time only and playworkers that require heavy admin
  • e-learning - a content creator function would be epic, but the ability to upload scorm files
  • Ability for our Senior Leaders to see from any location anywhere who is working, where are they working as we run multiple sites
  • Reduced our weekly admin time by over 50%
As a small charity the system is great, but as NED I use other software (workday, access etc) and so I know what the systems limitations are, in saying that I think its perfect for non profits and small businesses as a started platform.

Do you think BrightHR delivers good value for the price?

Yes

Are you happy with BrightHR's feature set?

No

Did BrightHR live up to sales and marketing promises?

Yes

Did implementation of BrightHR go as expected?

Yes

Would you buy BrightHR again?

Yes

BrightHR has been great for us as a small business/charity where cost is a big if not the biggest factor - being a charity is tough. This was such an upgrade from the excel spreadsheets for us

BrightHR Feature Ratings

7.6
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
8.7
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
8
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
9.0
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
6.0
Job Requisition Management
7
Applicant Tracking
5

BrightHR Support

The team are proactive, having an advocacy team is just amazing and a great way to really understand their product roadmap and have input into useful features or feedback.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Cost due to being a charity
Yes - It took a little bit longer to get an answer but I understand it has to go to the dev teams etc.

Comments

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