D2L Brightspace vs. iSpring Suite

If you're an educational institution (K-12, Higher Ed, etc.), this is an amazing tool, and it will provide you all the functionality to support anything you may want and need it to do. If you are looking at Brightspace as a tool for corporate training, I'm not sure exactly how good or bad it will be for you. My guess would be that it likely depends on your organization's size. Along that line, what I can speak to is how we use it for our customized training and in-house professional development/training, and it works fantastically for that. While we primarily use it for normal higher ed coursework, we regularly do training and professional development for all of our employees and I manage those along with our HR department. Because we use it for many other things as well, all of our employees are familiar with the product, which makes our trainings go that much smoother and makes my job that much easier.

Incentivized

This is one of the best authoring tools in the market. As a strong user of most of them, we ran across iSpring Suite years ago when the product was still evolving. Who would have thought that having these tools embedded inside PowerPoint would make such an impact? There is nothing I can't do with iSpring Suite that others claim is unique to their authoring products, and some things that I can do even better.

• Allowing users to embed content links from YouTube or Google Drive enables learners to experience a richer lesson.
• Providing a powerful editor that allows developers to also include content from Adobe Stock as well as textbook publishers and cloud storage companies gives more power and creative ability to instructors.
• Providing scaling for mobile and traditional computer systems ensures students will not have issues on the go.
• The customization of home pages and groups enable courses to be used for small training sessions with breakout groups, large courses with separate sections, and even just more engaging courses that present themed icons and logos.

• iSpring integrates with PowerPoint extremely well and enables the user to develop training in PowerPoint with ease.
• iSpring characters are fantastic. They continue to add more regularly features regularly.
• The voice recording and ability to integrate music is a very easy process.
• Customer service is fantastic. They are quick to respond and their training is easy to follow.

Incentivized

• One can feel a bit rushed on the Brightspace platform during the log-out period. Security requirements may require this, but it makes end-users more conscious about getting through content than taking notes.
• From my experience, there is not a direct connection between the platform and Outlook.
• Some content on the platform can feel redundant.

Incentivized

• Adding audio narration to interactive slides is easy, but still perhaps a bit repetitive/clunky
• The way you add playlists works well, but wish it was "project/course specific", instead of carrying over from project to project. Easy to delete playlists, tho.
• If you have a common set of learner resources to make available over many courses, you must manually add the URLs and/or PDFs manually each time. Would be so nice to be able to create a "reference list" and import it to each course with a click or two. This is the most annoying thing I can think of about iSpring.

I would never give any system a perfect score. In the technology environment today we need to be constantly looking at ways to improve the user experience and LMS companies like Desire2Learn need to know that we have options today with other systems and they need to stay current with features and listen to their customers.

I would give it 10 but I also like to try new solutions.

Overall, the learning environment works as expected. However, there are plenty of bugs. For example, for a few versions, trying to print out a PDF from the Content screen in several browsers would produce a blank page. We inform D2L support about these issues, most of which are known issues. However, they are very slow to respond. D2L seems to spend more time selling than actually coding and testing their product. Most of the issues are not major -- however, there have been a few that are unbelievable. In fact, this past week we had a sudden issue where the "Submit" button in quizzes would not appear if users had a certain browser/operating system combination. This is a major problem, if students cannot submit their exams! D2L is slow to respond to these kinds of situations, which do occur more often than I would like.

The software integration was appealing to our department--particularly to the faculty who had not, prior to the pandemic, taught online--because it integrates with an already known entity: PowerPoint. Furthermore, iSpring's assessment builder with its wide variety of questions is extremely easy to use--basically plug and play--for any level of comfort that a faculty member has in terms of online teaching.

Incentivized

Both students and instructor enjoy the 24-hoiur access. After, all isn't that the point of online learning. As an instructor located in an Eastern time zone state it is great to connect with students located in a Pacific time zone state. I have gotten comments about the early hours I am in the course room grading assignments . . . 4:00 a.m. PST; 7:00 a.m. EST So, it's sleep time for my students and "first cup of coffee" time for me.

Easy to navigate; little to no delay from one section of the course room to another; actually fun to use after overcoming the learning curve.

I have had excellent support from Desire2Learn. Any ticket that I submit is acknowledged immediately and the correction is usually almost as quick. We use this for thousands of classes and it is pretty well liked by both faculty and students. We have been using it for almost 4 years now and most of our instructors have become pretty proficient with it.

I had a difficult issue where iSpring just stopped working. It turned out to be a Microsoft Windows/Office issue. The iSpring Support team continued to contact me until we got the issue resolved. A support team that does not wait for the customer to call back is EXCEPTIONAL. I can not think of any other vendor that was this devoted to finding a solution! My compliments to "Dana" and the rest of the iSpring support teasm!

Did not participate in the in-person training due to distance; training was completed online

The training provided online did not, necessarily, fit the version of the system that I was using. Screens were somewhat different and not all options were readily available. This could have been due to customization on the part of my institution however, I rather believe it was due to version changes and training materials not yet being updated.

The D2L implementation team listened to our concerns and built a system based upon our needs. We wanted to keep them after the initial implementation.

I have used Blackboard Learn 8 and 9. I am currently learning about Canvas. Blackboard is overall much clunkier and lacks the intuitive feel in some parts of D2L. Its grade book is much harder to control and manipulate than D2L's. Its navigation menu can be more radically modified from the default than D2L's, but this doesn't seem that useful to me. Discussions in Blackboard can be more easily reorganized than in D2L, but no grading of discussions is possible. Blackboard Assignments is a good innovation which allows markup directly in the students' submissions, but it displays student work in a confusing manner that doesn't allow for any customization, and its markup options need further tweaking. Furthermore, no rubrics can be used in Blackboard in any way to grade any kind of work (that I am aware of). Overall, I would choose D2L over Blackboard.

Therer are several other interactive video creation tools out there, such as Camtasia, Adobe Captivate and even PowerPoint on its own, but none of them come close to offering the galaxy of features that is served up by iSpring Suite, and it's the easiest to learn and use with affordable price tags

During my first semester working with Desire2Learn the integrated learning management system was more down than up. This meant reconfiguring assignment due dates, frustration for both the instructor, students, and help desk staff. After an upgrade, Desire2Learn has been reliable.

• I cannot speak to whether this system is less expensive than the more fully featured Blackboard, but employees are far less efficient, frustrated, and require frequent calls to the help center to set up fairly simple course templates.
• I have been asked to consider teaching courses which will be completely online at my current institution. I have done such online courses several times at other universities, but I have decided Desire2Learn is too frustrating and cumbersome to do so. I am now exploring using Google Drive to teach a course online. Otherwise, I will not teach online until required or I find an alternate system.

• We allow potential customers to sample training and feedback is our offerings differentiate us from our peers.
• Having the ability to offer an accessible training catalog and self-enrollment is also something our customers comment on positively.
• The training developed in iSpring has allowed our customers to prepare for further interaction with our processes and projects on their own timeline, and has positively impacted the ease with which we are able to execute project rollouts.