BugHerd

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BugHerd	Score 8.4 out of 10	N/A	BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.	$39 per month

Pricing

BugHerd

Editions & Modules

Standard: $39.00
per month
Premium: $129
per month
Deluxe: $229
per month

Offerings

Pricing Offerings
BugHerd
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

More Pricing Information

Community Pulse
	BugHerd
Considered Both Products	BugHerd Ted Blanchard, PMP Manager, Instructional Technology Group Chose BugHerd BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case. Incentivized Helpful? Verified User Director Chose BugHerd BugHerd simply added more value overall than Usersnap. We felt like BugHerd was the kind of solution we would have built if we set out to build a bug tracking tool for our web development process. The cost is reasonable and it adds a lot of value for the investment. We just … Incentivized Helpful? Ariana Thompson Customer Operations and Training Manager Chose BugHerd I didn't specifically choose Bugherd for this project, but when we do select a company bug tracker, this is the one I will choose. I've used JIRA and Pivotal Tracker previously, both of which had a bigger learning curve than Bugherd, so it wasn't simple for our customer support … Incentivized Helpful? Verified User Consultant Chose BugHerd It was a good fit for our team. Incentivized Helpful? Verified User Engineer Chose BugHerd It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves. Incentivized Helpful?

User Ratings
	BugHerd
Likelihood to Recommend	9.0 (5 ratings)
Usability	9.0 (1 ratings)
Support Rating	9.0 (1 ratings)

User Testimonials
	BugHerd
Likelihood to Recommend	Splitrock Studio BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with. Incentivized Ted Blanchard, PMP Manager, Instructional Technology Group Read full review
Pros	Splitrock Studio The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing. The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue. The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful. I enjoy the conversations and tagging features within each bug ticket. Incentivized Ariana Thompson Customer Operations and Training Manager Read full review
Cons	Splitrock Studio It would be nice if it offered more integrations. Workflow could be a little more sophisticated. Incentivized Verified User Anonymous Read full review
Usability	Splitrock Studio BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback. Incentivized Verified User Anonymous Read full review
Support Rating	Splitrock Studio Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Splitrock Studio It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves. Incentivized Verified User Anonymous Read full review
Return on Investment	Splitrock Studio Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it. Incentivized Verified User Anonymous Read full review
ScreenShots	BugHerd Screenshots