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BugHerd works for us!
February 10, 2022

BugHerd works for us!

Ted Blanchard, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BugHerd

We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. Our product development, maintenance, SMEs/faculty experts, and Alpha Testers teams use BugHerd for logging and tracking issues and their resolutions throughout the development process.
  • Link feedback directly to the location in our courses.
  • Provide flexible updates for our enhancement requests.
  • Provide an intuitive, easy-to-use, and feature-rich interface.
  • The Dashboard feature has been in Beta for some time; could use an update there.
  • The addition of the ability to associate multiple URLs with a single Project was welcome, but better handling of that feature in coordination with the Open Website button would be nice.
  • Being able to set up templates for quickly creating Projects with similar layouts (columns with custom names; default Members) would be very welcome.
  • The ability to customize the Priority status codes, in number, name, and color would also be nice.
  • Ease of use and integration with web-based (LMS) technology.
  • Feature-rich bug-tracking functionality.
  • Responsiveness of the company.
  • Streamlined the process of tracking and resolving issues during course development.
  • Allowed us to easily track issues within our embedded code-exercise IDE (Codio).
  • Allowed us to better integrate our Faculty/SME authors into the development process.
BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.

Do you think BugHerd delivers good value for the price?

Yes

Are you happy with BugHerd's feature set?

Yes

Did BugHerd live up to sales and marketing promises?

Yes

Did implementation of BugHerd go as expected?

Yes

Would you buy BugHerd again?

Yes

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.