BugHerd vs. monday dev

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.

Incentivized

I find Monday helpful for lead management. It's great because details like phone, email, and addresses are specific columns from which we can grab data and pull it into other areas. It's great to see who is assigned what and to know what the next steps are for your leads. We use a different scheduling tool with our team, as that calendar view isn't as robust.

Incentivized

• The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
• The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
• The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
• I enjoy the conversations and tagging features within each bug ticket.

Incentivized

• Managing specific objectives
• Automation
• Integration and interaction with GitHub
• Scheduling and feedback effectively

Incentivized

• It would be nice if it offered more integrations.
• Workflow could be a little more sophisticated.

Incentivized

• More customization in automated tasks
• Ability to send visual snapshots of reports and dashboards
• Integrated reports from dashboards in dev and work management

We are very likely to renew, because it has been really useful

Incentivized

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

monday dev is intuitive, though slightly more complex that work management. If you can function in work management you can function in dev with minimal assistance.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

Our experience with Monday dev support has been good

Incentivized

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

Incentivized

I think that overall the way that monday dev stands out among its competitors is the great design layout and also its ease of use. Most platforms have so many steps when editing a project or customizing its view, and when you work with monday dev, you are able to customize it on the go with ease.

Incentivized

• Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Incentivized

• We can more easily grab the KPIs for our quarterly reviews.
• There are no automatic charts or reports I can pull for the quarter. Everything is manually gathered.
• Doesn't give us job costing.

Incentivized