What users are saying about
12 Ratings
17 Ratings
12 Ratings
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Score 9.3 out of 100
17 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson | TrustRadius Reviewer

Sentry

Sentry supports a wide range of platforms and languages, so it seems well-suited to capture exceptions in many different kinds of apps and websites.
Luke Abbott | TrustRadius Reviewer

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
Anonymous | TrustRadius Reviewer

Sentry

  • Easy install.
  • Issues alerting.
  • An easy to use interface.
  • It doesn’t slow down our site.
Anonymous | TrustRadius Reviewer

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
Anonymous | TrustRadius Reviewer

Sentry

  • Sentry rolls up exceptions that it feels are similar, but the logic to determine that similarity could be improved. It doesn't always merge exceptions that are similar.
  • The UI could be improved around projects; it would be nice to be able to group them by an environment.
  • Support for .NET could be improved, it required us to roll our own library to log to Sentry.
Kevin Van Heusen | TrustRadius Reviewer

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Anonymous | TrustRadius Reviewer

Sentry

No score
No answers yet
No answers on this topic

Support Rating

BugHerd

BugHerd 9.0
Based on 1 answer
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Anonymous | TrustRadius Reviewer

Sentry

No score
No answers yet
No answers on this topic

Alternatives Considered

BugHerd

It was a good fit for our team.
Anonymous | TrustRadius Reviewer

Sentry

Sentry is really a tool to be used in combination with other things, like Pingdom and PagerDuty. For those applications, Sentry is a far more full-features offering that lets you see why errors happened, not just be alerted to their occurrence. We chose it over other error monitoring applications based on flexibility and ease of use.
Joshua Dickson | TrustRadius Reviewer

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson | TrustRadius Reviewer

Sentry

  • This type of tool can prevent losing customers (ie money) if it is constructed properly
  • Also, you can predict the improvements or possible problems long before they happen
Anonymous | TrustRadius Reviewer

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sentry

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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