What users are saying about
14 Ratings
35 Ratings
14 Ratings
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Score 8.7 out of 100
35 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Sentry is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

BugHerd

90%
5 Ratings
9.3

Sentry

93%
8 Ratings

Usability

9.0

BugHerd

90%
1 Rating

Sentry

N/A
0 Ratings

Support Rating

9.0

BugHerd

90%
2 Ratings

Sentry

N/A
0 Ratings

Likelihood to Recommend

Splitrock Studio

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
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Sentry

[Sentry] is honestly an amazing product. It allows us to detect errors in real time complete with stack traces and any extra accompanying information the developer wants to provide in the alert. With the alerting into Slack it has allowed us to quickly triage and tag in people who need eyes on a specific issue. It would be really useful in any Saas product environment.
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Pros

Splitrock Studio

  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
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Sentry

  • Great web interface. Lots of data available in a really clean format, with filtering options and more.
  • Per-user exception tracking. User is complaining about something being broken? Look up their account ID in Sentry and you can see if they've run into any exceptions (with device information included, of course).
  • Source map uploading. Took a little while to figure this out but now we have our deploy script upload sourcemaps to Sentry on each deployment, meaning we get to see stack traces that aren't obfuscated!
  • Very generous free tier – 10,000 events per month. We're nowhere near that yet.
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Cons

Splitrock Studio

  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
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Sentry

  • The UI is overwhelming and it takes time to "digest it"
  • It would have been nice to have the ability to "group together" minor releases into one that represents a bigger release
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Pricing Details

BugHerd

Starting Price

$39 per month

Editions & Modules

BugHerd editions and modules pricing
EditionModules
Standard$39.001
Premium1292
Deluxe2293

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

Sentry

Starting Price

$0

Editions & Modules

Sentry editions and modules pricing
EditionModules
DeveloperFree1
Team262
Business803
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Splitrock Studio

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
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Sentry

No answers on this topic

Support Rating

Splitrock Studio

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
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Sentry

No answers on this topic

Alternatives Considered

Splitrock Studio

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
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Sentry

I think Sentry is far more user-friendly and has a better UI. Sentry is also a more affordable option.
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Return on Investment

Splitrock Studio

  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
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Sentry

  • The first notice of an issue more than paid for it for the month.
  • However, it's not as useful if you aren’t doing active development.
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Screenshots

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