BugHerd vs. Sentry

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.

Incentivized

Great for standard web application performance monitoring, analytics and error reporting. Shows line level code errors, gives insight into performance issues (plugins, API issues, etc.). Automation and scheduled scanning in production gives client visibility into 'after deployment' value. Also lets a relatively small number of developers keep tabs on a handful of different site/applications without needing a bunch of tools. The UI is pretty complicated and can be overwhelming for new users. Documentation could be better for the learning curve,

Incentivized

• The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
• The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
• The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
• I enjoy the conversations and tagging features within each bug ticket.

Incentivized

• Great web interface. Lots of data available in a really clean format, with filtering options and more.
• Per-user exception tracking. User is complaining about something being broken? Look up their account ID in Sentry and you can see if they've run into any exceptions (with device information included, of course).
• Source map uploading. Took a little while to figure this out but now we have our deploy script upload sourcemaps to Sentry on each deployment, meaning we get to see stack traces that aren't obfuscated!
• Very generous free tier – 10,000 events per month. We're nowhere near that yet.

Incentivized

• It would be nice if it offered more integrations.
• Workflow could be a little more sophisticated.

Incentivized

• Alert Configuration. Would be really helpful to have multiple logical groupings within the "If" section of a single configurable alert.
• Alert Copying. Being able to copy an alert from one project to another would be super beneficial.
• Alert Tags. Better UI around how we select which tags are getting sent with each alert instead of a tiny text box.

Incentivized

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

Incentivized

We used Rollbar but didn't like the configuration its not easy. And also doesn't support wide features like Sentry although its a cheaper option but doesn't have the dash-boarding like Sentry and its was not easy to integrate webhooks for different purposes. Somehow many people in company where not able to understand Rollbar dashboard who were very much used to Sentry.

Incentivized

• Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Incentivized

• It helped stabilize our system in the beginning
• We had to take it down later due to internal reasons and majorly because of cost-cutting process
• If someone has a unstable system and have no way to figure out what to do, can use sentry at least temporarily along with some other APM to fix their system faster

Incentivized