BugHerd vs. Userback

BugHerd

Userback

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BugHerd	Score 8.4 out of 10	N/A	BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.	$39 per month
Userback	Score 0.0 out of 10	N/A	Userback is a visual feedback and bug-reporting platform built for product, QA, and support teams who need to close the gap between what users report and what developers can actually act on. Instead of vague tickets, users submit feedback directly on the page via a screen recording, screenshot, or annotated capture — automatically paired with technical context like console logs, network requests, browser/OS details, and session replay. Key capabilities…	$39 per month

Pricing

BugHerd

Userback

Editions & Modules

Standard: $39.00
per month
Premium: $129
per month
Deluxe: $229
per month

Team: $39
per month
Business: $99
per month
Business Plus: $199
per month

Offerings

Pricing Offerings
BugHerd	Userback
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

Discount available for annual billing.

More Pricing Information

Community Pulse
	BugHerd	Userback
Considered Both Products	BugHerd Ted Blanchard, PMP Manager, Instructional Technology Group Chose BugHerd BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case. Incentivized Helpful? Verified User Anonymous Chose BugHerd BugHerd simply added more value overall than Usersnap. We felt like BugHerd was the kind of solution we would have built if we set out to build a bug tracking tool for our web development process. The cost is reasonable and it adds a lot of value for the investment. We just … Incentivized Helpful? Ariana Thompson Customer Operations and Training Manager Chose BugHerd I didn't specifically choose Bugherd for this project, but when we do select a company bug tracker, this is the one I will choose. I've used Jira and Pivotal Tracker previously, both of which had a bigger learning curve than Bugherd, so it wasn't simple for our customer support … Incentivized Helpful? Verified User Anonymous Chose BugHerd It was a good fit for our team. Incentivized Helpful? Verified User Anonymous Chose BugHerd It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves. Incentivized Helpful?	Userback No answer on this topic

Best Alternatives
	BugHerd	Userback
Small Businesses	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
Medium-sized Companies	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
Enterprises	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BugHerd	Userback
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)
Usability	9.0 (0 ratings)	- (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	BugHerd	Userback
Likelihood to Recommend	Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back Incentivized Ariana Thompson Customer Operations and Training Manager Read full review	No answers on this topic
Pros	It's easy to install and use. It's easy for clients as well as our internal teams to use and input feedback. It's easy to use and helps gather information a client/user may not normally supply. Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	The ability to add a couple more columns temporarily would be nice. Incentivized Verified User Anonymous Read full review	No answers on this topic
Usability	BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case. Incentivized Ted Blanchard, PMP Manager, Instructional Technology Group Read full review	No answers on this topic
Return on Investment	BugHerd has reduced our testing and bug-fixing time by up to 25% per project. BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project. BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	BugHerd Screenshots	Userback Screenshots