TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BugSnag

    Score6.9 out of 10
    N/ABugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.

    $65

    per month per user

    Bugzilla

    Score8.5 out of 10
    N/AN/AN/A
    Pricing
    BugSnagBugzilla
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BugSnagBugzilla
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    BugSnagBugzilla
    Small Businesses
    Sentry
    Score8.8 out of 10
    Sentry
    Score8.8 out of 10
    Medium-sized Companies
    Sentry
    Score8.8 out of 10
    Sentry
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BugSnagBugzilla
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.7
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (10 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.1
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    BugSnagBugzilla
    Likelihood to Recommend
    SmartBear
    It's great for tracking bugs on your app. I don't think I can do anything else besides that...
    Incentivized
    Read full review
    Open Source
    Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
    Incentivized
    Read full review
    Pros
    SmartBear
    • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
    • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
    • The information captured by errors has everything I would need to debug an issue.
    Incentivized
    Read full review
    Open Source
    • Open source! No license fee involved, no limit to the number of licenses.
    • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
    • Includes all the core features/fields that are needed to log a software bug/issue.
    • Multiple attachments are possible, supports various formats.
    • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
    Incentivized
    Read full review
    Cons
    SmartBear
    • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
    • It would be nice if there was a filter for grouping bugs instead of searching by their name.
    • Honestly nothing else, I love 99% of Bugsnag.
    Incentivized
    Read full review
    Open Source
    • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
    • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
    Incentivized
    Read full review
    Likelihood to Renew
    SmartBear
    No answers on this topic
    Open Source
    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
    Incentivized
    Read full review
    Usability
    SmartBear
    No answers on this topic
    Open Source
    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
    Read full review
    Reliability and Availability
    SmartBear
    No answers on this topic
    Open Source
    I used it.
    Incentivized
    Read full review
    Performance
    SmartBear
    No answers on this topic
    Open Source
    I like this rating.
    Incentivized
    Read full review
    Support Rating
    SmartBear
    No answers on this topic
    Open Source
    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Incentivized
    Read full review
    In-Person Training
    SmartBear
    No answers on this topic
    Open Source
    I know it.
    Incentivized
    Read full review
    Implementation Rating
    SmartBear
    No answers on this topic
    Open Source
    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review
    Alternatives Considered
    SmartBear
    No answers on this topic
    Open Source
    We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
    Incentivized
    Read full review
    Scalability
    SmartBear
    No answers on this topic
    Open Source
    I used it
    Incentivized
    Read full review
    Return on Investment
    SmartBear
    • It has caught bugs on the spot, which allows us to quickly fix them.
    Incentivized
    Read full review
    Open Source
    • It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
    • We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
    • Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
    Incentivized
    Read full review
    ScreenShots