Why Bugzilla is easy to use and affordable
Shailesh Patel | TrustRadius Reviewer
August 12, 2014

Why Bugzilla is easy to use and affordable

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

4.4.5

Modules Used

  • The bug-tracking web application from Mozilla

Overall Satisfaction with Bugzilla

Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
  • I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
  • Positive - It is very user friendly and easy to manage.
  • No negative but its not an advanced level tool as compared to Quality Center Defect module.
Bugzilla is easy to learn, easy to use and track and has an affordable price.
It is easy to use and affordable.
It is very suitable for beginners and a firm smaller than 1000 employees.

Using Bugzilla

46 - remedy use
  • To log the issue
  • Track the issue
  • Monitor the progress
  • Make it as comparable with QC Defect module
  • More user friendly user

Evaluating Bugzilla and Competitors

  • Price
  • Product Usability
This is appropriate for a smaller company.

Bugzilla Implementation

Change management was a major issue with the implementation
  • Issues are difficult to view as a whole
  • SLA issue

Bugzilla Training

Configuring Bugzilla

No - there is no facility to customize the interface
No - we have not done any custom code

Bugzilla Support

I prefere this.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Using Bugzilla

I have used and found this rating.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • All are ok.

Bugzilla Reliability

I used it.
I like this rating.

Integrating Bugzilla

I did not integrate it but know it.
  • Remedy application
It is used for remedy app.
  • Single Signon
  • ETL tools
I used only those.

Relationship with Open Source

No idea but this is appropriate.
Price and warranty.