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Basic bug tracking system.
March 01, 2013

Basic bug tracking system.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
  • Nothing.
  • Faster response time to tech issues.
  • Ability to see all of the outstanding tickets.
  • Ability to factor in overall # of tickets placed in relation to work productivity.
This is a very basic system for entering and tracking bugs. It doesn't really have any bells and whistles such as rating bugs in a hierarchy of importance or color coding, etc. There are other systems out there that allow you to do additional things like track time estimates a and provide detailed reporting metrics which are not available in Bugzilla.

Product Usage

  • Created a centralized system for all web related tech issues
  • Ability to organize and manage projects and put them in a level of importance
  • All management have the ability to view the status on an issue and any ongoing projects.
  • Better time management for development; as company sees all of the fine details.
  • Great for documentation.

Evaluation and Selection

Implementation

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
  • Implemented in-house

Training

  • Self-taught
Very easy to learn. It's a simple product.

Support

There is no technical support per se - which is OK for a pretty simple product like this. They do offer things like user forums and Q&As which are effective enough.
No - They do not offer premium support.

Usability

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

Reliability

I never experienced any downtime.
No real issues here.

Vendor Relationship

No vendor relationship. The product was downloaded and and implemented internally.