Item: Bugzilla
Rating: 9
Author: Verified User

Overall Satisfaction with Bugzilla

Use Cases and Deployment Scope

Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration with our own testcase repository (previously used HP Quality Center which worked well with Bugzilla, but currently using Testopia which was developed by our company engineers which does not integrate test cases with Bugs reported).

Pros and Cons

Pros

Bugzilla is easy to use and access
Bug search criteria is very efficent
Renaming and saving each bug search thread is useful
The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful

Cons

Big attachments cannot be uploaded.
When two people update the bug at same time it throws both the changes - instead if it can save one and ask the other to save again would help.
When we scroll to view the bug, it would be nice if the heading of the bug is showing/static while we scroll down to view the contents of bug comments.
Bugzilla home link needs improvement in Test Plan,test run creation - currently we can upload the test plan and link to each test run iteration - if it allows multiple selection of test runs to one test plan it helps.
Drag and drop of test cases to test run is very inconvenient as we have to manually drag each test case to test run. If multiple test cases can be checked and moved to Test run it would be helpful.

Return on Investment

Bugzilla has good impact. It helps for our ISO certification process.
Affordable and efficient to be used with small department's funding.
Maintenance is minimum when using Bugzilla.

Alternatives Considered

JIRA

Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.

Other Software Used

JIRA Software, HP Quality Center, Microsoft Project

Likelihood to Recommend

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Using Bugzilla

Usability

It is easy to use and efficient to search/lookup old bugs.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Bug tracking
Bug search and save search criteria
Test case management integration

Difficult Tasks

Big attachments are not allowed.
Viewing a bug does not keep the bug heading static.
Test case management integration with Bugzilla doesn't allow multiple test case selection to add them to test run.

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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Easy and cost efficient Bugzilla!