TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugSnag
Score 7.0 out of 10
N/A
Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.
$65
per month per user
Luciq
Score 8.0 out of 10
N/A
Luciq, formerly Instabug, delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence. With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Luciq helps development and product teams collect bugs and feedback from beta testers and…
$149
per month
TrackJS
Score 8.0 out of 10
N/A
TrackJS is an error monitoring service for web applications. It provides enhanced stack traces and detailed telemetry for developers to understand how an error happened, how to recreate it, and how to fix it.N/A
Pricing
BugSnagLuciqTrackJS
Editions & Modules
No answers on this topic
Basic
starts at $149
per month
Pro
starts at $249
per month
Premium
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
BugSnagLuciqTrackJS
Free Trial
YesYesYes
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup fee$49 monthly page views
Additional Details—20% discount for annual plan.—
More Pricing Information
Community Pulse
BugSnagLuciqTrackJS
Features
BugSnagLuciqTrackJS
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
BugSnag
-
Ratings
Luciq
-
Ratings
TrackJS
6.5
1 Ratings
18% below category average
Application monitoring00 Ratings00 Ratings8.01 Ratings
Threshold alerts00 Ratings00 Ratings8.01 Ratings
Predictive capabilities00 Ratings00 Ratings5.01 Ratings
Application performance management console00 Ratings00 Ratings7.01 Ratings
Collaboration tools00 Ratings00 Ratings4.01 Ratings
Application dependency mapping and thresholding00 Ratings00 Ratings7.01 Ratings
Best Alternatives
BugSnagLuciqTrackJS
Small Businesses
GitLab
GitLab
Score 8.7 out of 10
GitLab
GitLab
Score 8.7 out of 10
GitLab
GitLab
Score 8.7 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.7 out of 10
GitLab
GitLab
Score 8.7 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.5 out of 10
Enterprises
GitLab
GitLab
Score 8.7 out of 10
GitLab
GitLab
Score 8.7 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.5 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
BugSnagLuciqTrackJS
Likelihood to Recommend
10.0
(1 ratings)
8.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
BugSnagLuciqTrackJS
Likelihood to Recommend
SmartBear
It's great for tracking bugs on your app. I don't think I can do anything else besides that...
Verified User
Anonymous
Read full review
Luciq Inc.
Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.
Billy Pham | TrustRadius Reviewer
Billy Pham
Technical Program Manager
Read full review
TrackJS
If you're not currently doing any JS error tracking or are just getting started, TrackJS is a great solution. If you are looking for a more technical solution, something like NewRelic may be more appropriate - but if the primary user isn't going to be a web developer and you're looking for something that is easier to use, I would recommend TrackJS.
Verified User
Anonymous
Read full review
Pros
SmartBear
  • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
  • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
  • The information captured by errors has everything I would need to debug an issue.
Verified User
Anonymous
Read full review
Luciq Inc.
  • Makes it easy for the end-users of the mobile apps.
  • Provides crash analytics.
  • Helps capture user inputs.
Verified User
Anonymous
Read full review
TrackJS
  • Easy to use
  • Time report is great
  • Great level of detail
Verified User
Anonymous
Read full review
Cons
SmartBear
  • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
  • It would be nice if there was a filter for grouping bugs instead of searching by their name.
  • Honestly nothing else, I love 99% of Bugsnag.
Verified User
Anonymous
Read full review
Luciq Inc.
  • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
  • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.
Billy Pham | TrustRadius Reviewer
Billy Pham
Technical Program Manager
Read full review
TrackJS
  • Price is a bit high
  • More customizable alerts would be great
  • Would love more detail related to site speed
Verified User
Anonymous
Read full review
Alternatives Considered
SmartBear
No answers on this topic
Luciq Inc.
No answers on this topic
TrackJS
TrackJS is less technical and is easier to use than New Relic. New Relic provides more data, but is virtually unusable if you're not technical.
Verified User
Anonymous
Read full review
Return on Investment
SmartBear
  • It has caught bugs on the spot, which allows us to quickly fix them.
Verified User
Anonymous
Read full review
Luciq Inc.
  • Reduced the time to get feedback.
Verified User
Anonymous
Read full review
TrackJS
  • ROI has been positive. We've identified a few issues that we wouldn't have otherwise found without TrackJS.
Verified User
Anonymous
Read full review
ScreenShots

Luciq Screenshots

Screenshot of Instabug Report

TrackJS Screenshots

Screenshot of Dashboard of overall quality and website activity.Screenshot of Error impact report shows you the breadth of users and devices affected by an error.Screenshot of Discoverable filtering shows you anomalies in your error data.Screenshot of Error report with enhanced stack traces, inline source code, and telemetry analytics.