BugSnag vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugSnag
Score 8.0 out of 10
N/A
Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.
$65
per month per user
Splunk IT Service Intelligence (ITSI)
Score 8.3 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
BugSnagSplunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BugSnagSplunk IT Service Intelligence (ITSI)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BugSnagSplunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Best Alternatives
BugSnagSplunk IT Service Intelligence (ITSI)
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Sentry
Sentry
Score 8.9 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Sentry
Sentry
Score 8.9 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BugSnagSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
10.0
(1 ratings)
8.9
(26 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
BugSnagSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
SmartBear
It's great for tracking bugs on your app. I don't think I can do anything else besides that...
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Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
SmartBear
  • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
  • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
  • The information captured by errors has everything I would need to debug an issue.
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
SmartBear
  • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
  • It would be nice if there was a filter for grouping bugs instead of searching by their name.
  • Honestly nothing else, I love 99% of Bugsnag.
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
SmartBear
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Support Rating
SmartBear
No answers on this topic
Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Alternatives Considered
SmartBear
No answers on this topic
Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Return on Investment
SmartBear
  • It has caught bugs on the spot, which allows us to quickly fix them.
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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ScreenShots