Buildium vs. Knock

I'm very happy with the service provided via phone, to me that is the absolute largest draw. I also really appreciate the integrations Buildium offers. I mostly appreciate HappyCo, Petscreening, and Hunter Warfield. None of these are seamless in their communication with Buildium but it's still a vast improvement from having to have separate accounts from Buildium so overall, it is beneficial to our company

Incentivized

During the busy season, it was a Knock was a big save. Even though the manager felt the strain from the workload, she was performing and processing applicants so quickly that our occupancy rose sharply for it. If you are already at 99%-100% occupancy, I suppose this would be a time that it isn't worth it. But that is so rare. We were always sure to have so many more applicants than vacant units using Knock.

Incentivized

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• Automated reminders to keep your manager moving
• Easy score system to give quick info on are we "winning vs losing"

Incentivized

• Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
• Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
• Owner portal is lacking in my opinion.

Incentivized

• Template creation is not very intuitive or easy-to-find

Incentivized

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.

Incentivized

• Buildium absolutely saves time. Having all of our management systems in one place is almost beyond a value at this point because it’s the basic requirement of running an effective property management company.

Incentivized

• It was mainly the prospect flow. Doubled the managers capacity on the front-end of leasing.
• Keeps the rent roll "in the green"!

Incentivized