C2 ITSM vs. SysAid
C2 ITSM vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $6,000 per installation | Required | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
C2 ITSM | SysAid | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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C2 ITSM | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
C2 ITSM | SysAid | |
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Likelihood to Recommend | Sherweb No answers on this topic | SysAid Technologies |
Pros | Sherweb No answers on this topic | SysAid Technologies |
Cons | Sherweb No answers on this topic | SysAid Technologies |
Likelihood to Renew | Sherweb No answers on this topic | SysAid Technologies |
Usability | Sherweb No answers on this topic | SysAid Technologies |
Reliability and Availability | Sherweb No answers on this topic | SysAid Technologies |
Performance | Sherweb No answers on this topic | SysAid Technologies |
Support Rating | Sherweb No answers on this topic | SysAid Technologies |
In-Person Training | Sherweb No answers on this topic | SysAid Technologies |
Online Training | Sherweb No answers on this topic | SysAid Technologies |
Implementation Rating | Sherweb No answers on this topic | SysAid Technologies |
Alternatives Considered | Sherweb No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Sherweb No answers on this topic | SysAid Technologies |
Scalability | Sherweb No answers on this topic | SysAid Technologies |
Professional Services | Sherweb No answers on this topic | SysAid Technologies |
Return on Investment | Sherweb No answers on this topic | SysAid Technologies |
ScreenShots | C2 ITSM Screenshots | SysAid Screenshots |