What users are saying about
3 Ratings
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Score 3.1 out of 100
36 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    Pulseway

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    Pulseway

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    Pulseway

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    Pulseway

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Pulseway is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    8.3

    Pulseway

    83%
    12 Ratings

    Usability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    10.0

    Pulseway

    100%
    2 Ratings

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings
    9.6

    Pulseway

    96%
    2 Ratings

    Likelihood to Recommend

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    Pulseway

    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
    Read full review

    Pros

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    Pulseway

    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Read full review

    Cons

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    Pulseway

    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Read full review

    Pricing Details

    CA Unicenter NSM (Discontinued)

    Starting Price

    Editions & Modules

    CA Unicenter NSM (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pulseway

      Starting Price

      $176 per endpoint

      Editions & Modules

      Pulseway editions and modules pricing
      EditionModules
      Enterprise1.761

      Footnotes

      1. per endpoint

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pay as you go. No hidden fees or contracts. Term based discounts!

      Usability

      Broadcom

      No answers on this topic

      Pulseway

      Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
      Read full review

      Support Rating

      Broadcom

      We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
      Read full review

      Pulseway

      I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
      Read full review

      Alternatives Considered

      Broadcom

      I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
      Read full review

      Pulseway

      Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
      Read full review

      Return on Investment

      Broadcom

      • It helped make us an ITIL shop.
      • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
      • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
      Read full review

      Pulseway

      • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
      • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
      • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
      Read full review

      Screenshots

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