What users are saying about
3 Ratings
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Score 3.1 out of 100
28 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Pulseway
10.0
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Pulseway
10.0
Remote monitoring
CA Unicenter NSM (Discontinued)
Pulseway
10.0
Network device monitoring
CA Unicenter NSM (Discontinued)
Pulseway
10.0
Multiple Server Monitoring
CA Unicenter NSM (Discontinued)
Pulseway
10.0
Multi-device monitoring
CA Unicenter NSM (Discontinued)
Pulseway
10.0

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Pulseway
9.3
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Pulseway
10.0
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Pulseway
10.0
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Pulseway
8.5
Policy-based automation
CA Unicenter NSM (Discontinued)
Pulseway
8.5

Reporting

CA Unicenter NSM (Discontinued)
5.5
Pulseway
7.3
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Pulseway
7.0
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Pulseway
6.5
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Pulseway
7.5
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Pulseway
8.0

Security

CA Unicenter NSM (Discontinued)
2.0
Pulseway
7.3
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Pulseway
7.5
Data backup and recovery
CA Unicenter NSM (Discontinued)
Pulseway
6.0
Adinistraor access control
CA Unicenter NSM (Discontinued)
Pulseway
8.5

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Pulseway

  • Easy To implement.
  • Easy to use, even for non-technical users.
  • Automation. Set tasks to happen based on different triggers, like a service crash.
  • The mobile application is very convenient and easy to use.
  • The Windows Server Module integration is very convenient, especially if you run a local domain.
Marouane Tohme | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Pulseway

  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Nathan Weber | TrustRadius Reviewer

Usability

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway 9.5
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is best suited for small to mid-size organizations. Its design and cost structure lend themselves to being extremely useful for organizations that don't have a huge IT team but have significant IT infrastructure. Most other tools are more difficult to implement or have a much higher cost. Pulseway is the best of both worlds.
Mikel Seidl | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Pulseway

  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
Kenneth Hess | TrustRadius Reviewer

Screenshots

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Enterprise1.761
  1. per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Pulseway
9.2

Usability

CA Unicenter NSM (Discontinued)
Pulseway
10.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Pulseway
9.5

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