TrustRadius

Calilio vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calilio
Score 0.0 out of 10
N/A
Calilio provides a cloud-based business phone system for startups, small businesses, sales teams, support teams, remote teams, and call centers. The platform helps businesses make and receive calls over the internet, send SMS/MMS, buy or port virtual phone numbers, route calls, record conversations, monitor agents, and review call activity from one online workspace. With Calilio, businesses can replace traditional PBX hardware and office desk phones with a flexible…
$15
per month per user
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
CalilioMiContact Center
Editions & Modules
Standard Plan
$15
per month per user
Premium Plan
$35
per month per user
Enterprise
Custom Pricing
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
CalilioMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount for annual pricing on Standard and Premium Plan. 10 user minimum.—
More Pricing Information
Community Pulse
CalilioMiContact Center
Features
CalilioMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Calilio
-
Ratings
MiContact Center
8.5
2 Ratings
1% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Calilio
-
Ratings
MiContact Center
8.6
2 Ratings
3% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
CalilioMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 5.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CalilioMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
CalilioMiContact Center
Likelihood to Recommend
Calilio
No answers on this topic
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Pros
Calilio
No answers on this topic
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
Calilio
No answers on this topic
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
Calilio
No answers on this topic
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
Calilio
No answers on this topic
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
ScreenShots

Calilio Screenshots

Screenshot of Calilio AI Dashboard displaying AI-powered call analytics, call summaries, sentiment analysis, transcriptions, and real-time insights to help businesses monitor conversations and improve customer communication.Screenshot of Calilio Call Box interface enabling businesses to manage inbound and outbound calls, access call history, view contacts, and handle customer conversations from a single cloud phone system.Screenshot of Calilio Dialer interface for making outbound business calls with an intuitive keypad, contact lookup, and cloud-based calling features to improve sales and customer communication.Screenshot of Calilio Purchase Number page allowing businesses to buy local, toll-free, and international virtual phone numbers for cloud-based business communication.Screenshot of Calilio Integrations interface enabling businesses to connect their cloud phone system with popular CRM, customer support, and productivity tools for enhanced collaboration.Screenshot of virtual phone numbers from 100+ countries, enabling businesses to establish a local presence, make and receive calls globally, and expand international customer communication.