Call Center Studio vs. Genesys Multicloud CX (discontinued)
Call Center Studio vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Call Center Studio | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Call Center Studio | Genesys Multicloud CX (discontinued) | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Call Center Studio | Genesys Multicloud CX (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call Center Studio | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | 9.0 (2 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Call Center Studio | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | Call Center Studio | Discontinued Products |
Pros | Call Center Studio | Discontinued Products |
Cons | Call Center Studio | Discontinued Products |
Likelihood to Renew | Call Center Studio No answers on this topic | Discontinued Products |
Usability | Call Center Studio No answers on this topic | Discontinued Products |
Reliability and Availability | Call Center Studio No answers on this topic | Discontinued Products |
Performance | Call Center Studio No answers on this topic | Discontinued Products |
Support Rating | Call Center Studio No answers on this topic | Discontinued Products |
In-Person Training | Call Center Studio No answers on this topic | Discontinued Products |
Online Training | Call Center Studio No answers on this topic | Discontinued Products |
Implementation Rating | Call Center Studio No answers on this topic | Discontinued Products |
Alternatives Considered | Call Center Studio | Discontinued Products |
Scalability | Call Center Studio No answers on this topic | Discontinued Products |
Return on Investment | Call Center Studio | Discontinued Products |
ScreenShots | Call Center Studio Screenshots | Genesys Multicloud CX (discontinued) Screenshots |