What users are saying about
7 Ratings
3 Ratings
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Score 9 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 1 feature set: Workforce Optimization (WFO)
  • Call Center Studio and TelebuHub are tied in 1 feature set: Contact Center Software

Contact Center Software

9.5

Call Center Studio

95%
9.5

TelebuHub

95%
Call Center Studio ranks higher in 8/13 features

Agent dashboard

8.4
84%
2 Ratings
10.0
100%
3 Ratings

Validate callers

9.0
90%
1 Rating
9.4
94%
3 Ratings

Outbound response

9.3
93%
2 Ratings
9.4
94%
3 Ratings

Call forwarding

10.0
100%
2 Ratings
9.8
98%
3 Ratings

Click-to-call (CTC)

10.0
100%
1 Rating
9.4
94%
3 Ratings

Warm transfer

9.0
90%
1 Rating
8.8
88%
3 Ratings

Predictive dialing

10.0
100%
2 Ratings
9.0
90%
3 Ratings

Interactive voice response

9.3
93%
2 Ratings
10.0
100%
3 Ratings

REST APIs

9.3
93%
2 Ratings
9.2
92%
3 Ratings

Call scripts

10.0
100%
2 Ratings
9.4
94%
3 Ratings

Call tracking

10.0
100%
2 Ratings
9.6
96%
3 Ratings

Multichannel integration

10.0
100%
2 Ratings
9.2
92%
3 Ratings

CRM software integration

9.3
93%
2 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

9.5

Call Center Studio

95%
9.4

TelebuHub

94%
Call Center Studio ranks higher in 7/9 features

Inbound call routing

9.3
93%
2 Ratings
9.6
96%
3 Ratings

Omnichannel inbound routing

10.0
100%
1 Rating
N/A
0 Ratings

Recording

10.0
100%
2 Ratings
9.4
94%
3 Ratings

Quality management

9.3
93%
2 Ratings
9.2
92%
3 Ratings

Call analytics

9.3
93%
2 Ratings
9.6
96%
3 Ratings

Historical reporting

10.0
100%
2 Ratings
10.0
100%
3 Ratings

Live reporting

9.3
93%
2 Ratings
9.0
90%
3 Ratings

Customer surveys

9.3
93%
2 Ratings
9.2
92%
3 Ratings

Customer interaction analytics

9.3
93%
2 Ratings
9.1
91%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

Call Center Studio

93%
2 Ratings
9.4

TelebuHub

94%
3 Ratings

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
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Telebu Communications

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
Read full review

Telebu Communications

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Read full review

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Read full review

Telebu Communications

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Read full review

Pricing Details

Call Center Studio

Starting Price

$0

Editions & Modules

Call Center Studio editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TelebuHub

    Starting Price

    Editions & Modules

    TelebuHub editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Call Center Studio

      cloud based and more flexible.
      Read full review

      Telebu Communications

      No answers on this topic

      Return on Investment

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      Telebu Communications

      • Improved CSAT scores
      • Agents are happy to use the software without any roadblocks remotely
      • Successful outreach of voice broadcast marketing campaigns
      • Much more organized customer query ticketing
      • Virtual assistant helps a lot in ticketing late-night customer calls
      Read full review

      Screenshots

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