What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Center Studio
9.7
TelebuHub
8.9
Agent dashboard
Call Center Studio
7.0
TelebuHub
10.0
Outbound response
Call Center Studio
10.0
TelebuHub
9.0
Call forwarding
Call Center Studio
10.0
TelebuHub
9.0
Predictive dialing
Call Center Studio
10.0
TelebuHub
9.0
Interactive voice response
Call Center Studio
10.0
TelebuHub
10.0
REST APIs
Call Center Studio
10.0
TelebuHub
8.0
Call scripts
Call Center Studio
10.0
TelebuHub
9.0
Call tracking
Call Center Studio
10.0
TelebuHub
8.0
Multichannel integration
Call Center Studio
10.0
TelebuHub
8.0
CRM software integration
Call Center Studio
10.0
TelebuHub
10.0
Validate callers
Call Center Studio
TelebuHub
9.0
Click-to-call (CTC)
Call Center Studio
TelebuHub
9.0
Warm transfer
Call Center Studio
TelebuHub
8.0

Workforce Optimization (WFO)

Call Center Studio
10.0
TelebuHub
8.9
Inbound call routing
Call Center Studio
10.0
TelebuHub
10.0
Recording
Call Center Studio
10.0
TelebuHub
9.0
Quality management
Call Center Studio
10.0
TelebuHub
8.0
Call analytics
Call Center Studio
10.0
TelebuHub
10.0
Historical reporting
Call Center Studio
10.0
TelebuHub
10.0
Live reporting
Call Center Studio
10.0
TelebuHub
9.0
Customer surveys
Call Center Studio
10.0
TelebuHub
8.0
Customer interaction analytics
Call Center Studio
10.0
TelebuHub
7.0

Pros

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Alternatives Considered

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Screenshots

Pricing Details

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Call Center Studio
10.0
TelebuHub
9.0

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